Summary
Overview
Work History
Education
Skills
Timeline
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Brandon Robilotti

Greenfield,MA

Summary

Dynamic Recovery Associate with proven success at BJ's Wholesale, enhancing sales floor efficiency and customer satisfaction. Skilled in merchandise display and multitasking, I excelled in maintaining organized stock and promoting products. Recognized for exceptional service and adept at payment processing, I consistently contributed to a positive shopping experience.

Overview

5
5
years of professional experience

Work History

Recovery Associate

BJ's Wholesale
08.2024 - 02.2025
  • Increased efficiency of the recovery process, managing a high volume of accounts simultaneously.
  • Followed safety and security policies and procedures to reduce hazards and incidents.
  • Increased product knowledge to promote full line of products to fit consumer needs.
  • Stocked merchandise following planogram to maintain sales floor merchandising standards.
  • Applied price tags on items with correct, clear, and visible placement.
  • Retrieved items returned by customers and restocked on display shelves.
  • Replenished sales floor stock to meet customer demand.
  • Removed damaged items from customer view.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

Cashier

Lowes Home Improvment
03.2022 - 08.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.

Merchandise Associate

Macy's
12.2023 - 04.2024
  • Transported merchandise to sales floor and restocked shelves, racks and bins.
  • Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Collaborated closely with fellow associates, sharing best practices for visual merchandising techniques and improving overall store performance.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Managed inventory levels, ensuring timely replenishment of stock to meet customer demands.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Rotated manufacturer products.

Grocery Stocker

TOPS MarketLLC
06.2020 - 08.2021
  • Enhanced customer satisfaction by providing prompt assistance with locating items and answering inquiries.
  • Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
  • Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
  • Improved store organization by efficiently stocking shelves and maintaining clean, clutter-free aisles.
  • Collaborated with team members to maintain well-stocked shelves during peak shopping hours for optimal customer experience.
  • Checked aisles for spills to complete quick clean-up.

Education

High School Diploma -

Colonie Central High School
Colonie, NY
06-2023

Skills

  • Payment processing
  • Dispute resolution
  • Skip tracing
  • Legal documentation
  • Cleaning
  • Store cleaning
  • Store maintenance
  • Merchandise display
  • Shipment receiving
  • Sales floor recovery
  • Multitasking
  • Task prioritization

Timeline

Recovery Associate

BJ's Wholesale
08.2024 - 02.2025

Merchandise Associate

Macy's
12.2023 - 04.2024

Cashier

Lowes Home Improvment
03.2022 - 08.2024

Grocery Stocker

TOPS MarketLLC
06.2020 - 08.2021

High School Diploma -

Colonie Central High School

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Brandon Robilotti