Brandon Robilotti
Greenfield,MA
Summary
Dynamic Recovery Associate with proven success at BJ's Wholesale, enhancing sales floor efficiency and customer satisfaction. Skilled in merchandise display and multitasking, I excelled in maintaining organized stock and promoting products. Recognized for exceptional service and adept at payment processing, I consistently contributed to a positive shopping experience.
Overview
5
5
years of professional experience
Work History
Recovery Associate
BJ's Wholesale
42 Colrain Rd, Greenfield, MA 01301
08.2024 - 02.2025
- Increased efficiency of the recovery process, managing a high volume of accounts simultaneously.
- Followed safety and security policies and procedures to reduce hazards and incidents.
- Increased product knowledge to promote full line of products to fit consumer needs.
- Stocked merchandise following planogram to maintain sales floor merchandising standards.
- Applied price tags on items with correct, clear, and visible placement.
- Retrieved items returned by customers and restocked on display shelves.
- Replenished sales floor stock to meet customer demand.
- Removed damaged items from customer view.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Cashier
Lowes Home Improvment
Colonie, NY
03.2022 - 08.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
Merchandise Associate
Macy's
Colonie Center Mall, Colonie, NY
12.2023 - 04.2024
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Collaborated closely with fellow associates, sharing best practices for visual merchandising techniques and improving overall store performance.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Managed inventory levels, ensuring timely replenishment of stock to meet customer demands.
- Inspected merchandise for quality and arranged proper display location on floor.
- Rotated manufacturer products.
Grocery Stocker
TOPS MarketLLC
Hoosick Falls, NY
06.2020 - 08.2021
- Enhanced customer satisfaction by providing prompt assistance with locating items and answering inquiries.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Improved store organization by efficiently stocking shelves and maintaining clean, clutter-free aisles.
- Collaborated with team members to maintain well-stocked shelves during peak shopping hours for optimal customer experience.
- Checked aisles for spills to complete quick clean-up.
Education
High School Diploma -
Colonie Central High School
Colonie, NY06-2023
Skills
- Payment processing
- Dispute resolution
- Skip tracing
- Legal documentation
- Cleaning
- Store cleaning
- Store maintenance
- Merchandise display
- Shipment receiving
- Sales floor recovery
- Multitasking
- Task prioritization
Timeline
Recovery Associate
BJ's Wholesale
08.2024 - 02.2025
Merchandise Associate
Macy's
12.2023 - 04.2024
Cashier
Lowes Home Improvment
03.2022 - 08.2024
Grocery Stocker
TOPS MarketLLC
06.2020 - 08.2021
High School Diploma -
Colonie Central High School