Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Brandon Rogers

Vero Beach,FL

Summary

Hands-on experienced creating customer-oriented fun environments to promote gaming activities. Passionate about guest service and hospitality. Maximized potential through gaming operation and outstanding customer service. Proactive with successful background maintaining order and cleanliness in game room to create welcoming atmosphere. Digital technology proficiency to promote positive interaction. Proactively communicates with all guests and supplies technical support in response to problems.

Overview

10
10
years of professional experience

Work History

Game Room Attendant

Pocket Change
10.2023 - Current
  • Assisted customers with redeeming tickets or points for prizes in a friendly manner.
  • Maintained game equipment, including troubleshooting and performing routine maintenance tasks.
  • Enhanced customer experience by ensuring a clean and safe gaming environment.
  • Boosted Game Room revenue through effective up-selling of products and services.
  • Managed cash transactions accurately, ensuring proper handling of currency and balancing the register at the end of shifts.
  • Facilitated smooth transitions between games by efficiently resetting equipment for new players.
  • Greeted and informed customers about attractions, promotions and current prices to foster outstanding hospitality and service.
  • Assisted in organizing special events, creating memorable experiences for guests.
  • Memorized games and rules to facilitate positive entertainment experience.

Assistant Football Coach

Vero Beach High School
08.2014 - 10.2023
  • Managed equipment inventory and maintenance, providing a safe environment for players during practice and games.
  • Scouted opposing teams to help build effective gameplay strategies.
  • Assisted head coach in recruiting talented players, resulting in a stronger roster.
  • Improved player skills through personalized training sessions tailored to individual needs.

Server

Cracker Barrell
06.2020 - 12.2021
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Phone Sales Representative

Metro PCSInc
01.2017 - 05.2019
  • Answered questions about company offerings with knowledgeable responses about products and services.
  • Answered inbound telephone calls from interested customers to persuasively discuss offerings.
  • Troubleshot problems for callers and helped independently resolve common issues.
  • Collaborated with team members to share best practices, enhancing overall team performance.

Education

High School Diploma -

Vero Beach High School
Vero Beach, FL
06.2012

Skills

  • Patience and Empathy
  • Machine Operation
  • Cleanliness and hygiene
  • Game knowledge
  • Cash handling proficiency
  • Incident Reporting
  • Rules Enforcement
  • Product Demonstration
  • Security awareness
  • Up-selling techniques
  • Strong Work Ethic
  • First Aid Training
  • Sales and Upselling
  • Teamwork and Collaboration

Accomplishments

  • Achieved [Result] by introducing [Software] for [Type] tasks.
  • Collaborated with team of [Number] in the development of [Project name].
  • Achieved [Result] through effectively helping with [Task].
  • Documented and resolved [Issue] which led .
  • Achieved [Result] by completing [Task] with accuracy and efficiency.
  • Supervised team of [Number] staff members.
  • Resolved product issue through consumer testing.

Timeline

Game Room Attendant

Pocket Change
10.2023 - Current

Server

Cracker Barrell
06.2020 - 12.2021

Phone Sales Representative

Metro PCSInc
01.2017 - 05.2019

Assistant Football Coach

Vero Beach High School
08.2014 - 10.2023

High School Diploma -

Vero Beach High School

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Brandon Rogers