Summary
Overview
Work History
Education
Skills
Timeline
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BRANDON ROGERS

Member Service Representative
Pensacola

Summary

Premier Member service Communication skills Active listening

Experienced Delivery Driver offering delivery experience and solid dedication to customer satisfaction. Enhances vehicle longevity and workplace safety with good inspection and maintenance abilities. Apply advanced Spanish skills to enhance service for customers and collaborate effectively with diverse team members.

Hardworking employee enthusiastic about learning Postal Service and transportation field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.

Overview

13
13
years of professional experience

Work History

Delivery Driver

Door Dash
03.2024 - Current

Member Service Representative

PenAir Credit Union
06.2024 - 09.2025
  • Accurately completes a wide variety of member requests and assists members in the servicing of their account by phone, co-browsing, chat, or video. Conducts all member service functions including opening consumer accounts, account maintenance, and wires.
  • Uncovers existing and potential members’ needs and recommend solutions to improve their financial well using a sales through service consultative approach. Recognizes opportunities and refers members to internal business partners for specialized services including investments, mortgage, or commercial lending.
  • Proactively educates members on emerging and existing self-serve technology and digital solutions such as mobile/online banking, bill pay, remote deposit capture and ITM services.
  • Ensures appropriate records are maintained. Performs department specific functions as needed, including but not limited to, basic file maintenance.
  • Performs other job-related duties as assigned.

Member Service Representative 2

Navy Federal Credit Union
02.2020 - 01.2024
  • Regularly offer assistance to peers as a subject matter expert to promote efficiency and accuracy.
  • Provide member’s general account information and performs basic transactions for savings, checking, credit card, loan and mortgage accounts either between personal account or via external accounts. (ACH and Speed-pay/pay by check)
  • Maintains thorough knowledge of Navy Federal products and services to understand and resolve member inquiries and continues education to stay current on all Navy Federal products, services and marketing efforts.
  • Easily navigate multiple systems to reference, manage, and input account information for savings, debit and credit card accounts.
  • Provide world class member service to ensure accurate and complete processing of member and membership related request.
  • Serve as a subject matter expert regarding Navy Federal functions, systems, policies, and procedures.
  • Proactive in assisting member by providing members with our self-service’s options, online services, and mobile services
  • Following federal banking procedures (UDAP, BSA, SAR, and CIP)

Customer Service Rep/Bakery Clerk/Grocery Clerk/Seafood Clerk

Publix
05.2012 - 01.2020
  • Responsible for Customer Service by in person and over the phone.
  • During my tenure I established rapport with our regular and new customers and assisting them with their needs.
  • Regularly boosted sales of specific items.
  • Assist with unloading product from trucks and organizing the stock room
  • Operate back-room equipment’s (pallet jack, scissor lift, baler, compactor, and scrub machine)
  • Sell products by providing customers with information needed to product related decisions

Education

Associate’s Degree -

Pensacola State College
01.2020

High School Diploma - undefined

Arnold High School
01.2016

Skills

  • Teamwork an individual
  • Computer skills (word, excel, and PowerPoint)
  • Interpersonal skills

Teamwork and collaboration

Safe driving

Positive attitude

Customer service

Time management

Valid Driver's license

Time management skills

Cargo handling

Adaptability and flexibility

Safe driving record

Attention to detail

Dependable and reliable

Timeline

Member Service Representative

PenAir Credit Union
06.2024 - 09.2025

Delivery Driver

Door Dash
03.2024 - Current

Member Service Representative 2

Navy Federal Credit Union
02.2020 - 01.2024

Customer Service Rep/Bakery Clerk/Grocery Clerk/Seafood Clerk

Publix
05.2012 - 01.2020

High School Diploma - undefined

Arnold High School

Associate’s Degree -

Pensacola State College

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