Brandon Ross

• Installed and configured hardware components, such as routers, switches, access points, and network cards.
• Troubleshot and resolved technical issues with customers over the phone or remotely in a timely manner.
• Performed onsite installation of new systems including cabling and configuration of devices.
• Provided training for customers on basic system operations and usage.
• Maintained inventory of parts and supplies needed for service calls.
• Monitored performance of systems to ensure optimal uptime and availability.
• Completed coursework for Field Tech 6

Received and processed customer orders, including verifying accuracy of order information.

• Inspected freight for damage or missing parts prior to shipping and receiving.
• Provided support to other team members when needed throughout shift.
• Communicated effectively with supervisors regarding any delays or issues that arose during shift work.

• Provide excellent customer service using knowledge of products to complete sales
• Use telecommunications to access/capture potential customer prospects
• Daily use of independent and group skills to complete inventory

• As a Shreveport Police Patrol Officer It was my duty to answer any call for service in a prompt matter
• During duty I would address any problems for citizens, write subpoenas, supervise traffic while patrolling my assigned area
• Patrolled assigned areas to detect and prevent criminal activity.
• Organized crime scene investigation, collected evidence, and interviewed witnesses.
• Assisted with the enforcement of all applicable laws, ordinances, and regulations.
• Prepared detailed reports on incidents and arrests made.
• Maintained order during civil disturbances or protests.