Joshua Hartgrove
Colville,WA
Summary
Service-oriented Senior Field Technician successful at maximizing customer satisfaction. Skilled in managing documentation, inventory and reporting. Demonstrated abilities in Digital Cable equipment repair and maintenance.
Hardworking Field Technician bringing 5+ years of experience performing diverse maintenance and repair duties. Dedicated to maintaining optimal equipment functionality by managing routine and complex equipment and facility matters. Strong knowledge of hand and power tool operation and safety measures.
Overview
9
9
years of professional experience
Work History
Field Technician Level 5
Charter Communications, Spectrum
02.2019 - Current
- Communicated with supervisor to report progress, discuss issues and seek guidance.
- Kept detailed records of field measurements and data.
- Minimized potential hazards through adherence to safety guidelines during all field assignments.
- Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
- Collaborated with other field technicians to resolve complex technical issues.
- Prepared and submitted reports to document work performed and provide progress updates to management.
- Assisted in training new hires on company protocol, increasing overall productivity within the department.
- Improved system performance by conducting regular maintenance and troubleshooting of equipment in the field.
- Enhanced customer satisfaction by providing efficient and timely technical support for various issues.
Retail Service Specialist
Oreilly Auto Pats
01.2015 - 05.2017
- Attended to customer complaints and processed product return or replacement requests.
- Unloaded delivery trucks and safely transported goods from stockroom to assigned floor.
- Streamlined inventory management for improved product availability and reduced waste.
- Kept customer spaces clean, neat and organized for maximum appeal.
- Assisted customers in making informed purchase choices and selecting products.
- Upsold and cross-sold customers on available products and services, consistently exceeding sales targets with proactive strategies.
- Completed and processed paperwork for new and existing customers needing specialized assistance.
Education
Cert. - Managing And Promoting Change
NCTI
Online02.2024
Cert. - Effective Communication
NCTI
Online02.2024
Cert. - Working Across Generations To Maximize Diversity
NCTI
Online02.2024
Cert. - Maximizing Diversity With Inclusion
NCTI
Online02.2024
Cert. - Conventional Mentoring 101
NCTI
Online02.2024
High School Diploma -
Mark Morris High School
Longview, WA03.2007
Skills
- Field Operations
- Workplace Safety
- Professional Communication
- Data Collection
- Equipment Installation
- Technical Support
- Interpersonal and written communication
- Safety Management
- Materials Management
- Conflict Management
- Cable equipment installation
Timeline
Field Technician Level 5
Charter Communications, Spectrum
02.2019 - Current
Retail Service Specialist
Oreilly Auto Pats
01.2015 - 05.2017
Cert. - Managing And Promoting Change
NCTI
Cert. - Effective Communication
NCTI
Cert. - Working Across Generations To Maximize Diversity
NCTI
Cert. - Maximizing Diversity With Inclusion
NCTI
Cert. - Conventional Mentoring 101
NCTI
High School Diploma -
Mark Morris High School