Leveraged extensive experience in the car business to drive exceptional results, achieving recognition through multiple promotions and financial rewards.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Sales Manager
Gerald Jones Ford
Augusta, GA
2025 - Current
Developed and implemented sales strategies to enhance customer engagement and satisfaction.
Managed a high-performing sales team, fostering collaboration and motivation to achieve targets.
Analyzed market trends to identify new business opportunities and refine product offerings.
Established relationships with key clients, driving repeat business and long-term partnerships.
Utilized CRM systems to track sales metrics and streamline reporting processes for management review.
Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
Enhanced team performance with comprehensive training sessions, focusing on product knowledge and sales techniques.
Sales Manager
Mercedes Benz of Augusta
05.2021 - 08.2024
Managed a sales team staff and exceeded monthly sales targets
Generated new business opportunities
Developed and implemented customer service strategies to increase customer satisfaction and increase customer loyalty
Managed new car inventory, handled all dealer trades, as well as builds on new cars as well as appraisals on all trades
Managed used car inventory through Mannheim, OVE, ACV, as well as street purchases
Set appointments daily, confirm appointments daily, assign incoming leads to sales staff, debrief with team on daily traffic
Finance Manager
Mercedes Benz of Augusta
02.2020 - 04.2021
Determine the customer’s needs for financing and explore payment options
Demonstrate behaviors consistent with company’s values
Prepare all federal, state, and dealer paperwork related to the transaction to submit to dealership accounting
Proactively identify and manage risks to appropriately price loans
Proven ability to provide exceptional customer service
Sales Consultant/ Back Up Finance Manager
Mercedes Benz of Augusta
Augusta, GA
09.2014 - 02.2020
Proven ability to sell luxury cars and build a strong client basis.
Demonstrated record of succeeding sales objectives and sales goals.
Work well with professionals across a wide array of professions and industries to market and sell products.
Consistently sales person of the month.
Make daily appointments with customers by cold calling, referrals, and set appointments.
PSE Clerk
United States Postal Service
Augusta, GA
06.2013 - 12.2013
I ensured that the incoming mail was organized and distributed properly.
Adjusted and monitored the operation of the mail processing equipment.
Also, I sorted through mail daily and delivered the mail to the P.O boxes.
In doing this I learned how to handle stressful situations, meet deadlines, and work with a group of diverse people.
Customer Service Associate
Kroger
Augusta, GA
11.2007 - 05.2009
An unwavering commitment to customer service, I resolved complex issues daily.
Dealing with many customer complaints I mastered in customer loyalty as well as to listen attentively, and to solve problems creatively.
Worked directly with customers to meet their needs