Brandon Sanchez
San Bernardino,CA
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication. Skilled in working under pressure and adapting to new situations and surroundings. Always ready to uphold positive guest experiences.
Overview
9
9
years of professional experience
Work History
Slot Attendant
Morongo Casino Resort
Cabazon, CA
09.2020 - Current
- Responded promptly to service lights, machine tilts, and jackpots.
- Responded promptly to all requests from guests, providing assistance as needed in a friendly manner.
- Resolved disputes between patrons arising from misunderstandings over game rules, payouts, or pay lines.
- Performed cash handling duties such as providing change, counting money, and paying jackpots or canceled credits.
- Adhered to company policies regarding security procedures when handling money or sensitive information.
- Demonstrated strong problem-solving skills, resolving issues on machines efficiently and effectively.
- Solid with machine troubleshooting and minor issues.
- Maintained a professional attitude with guests while providing excellent guest service, even under large volumes and high-pressure moments.
- Greeted guests, and provided assistance and information regarding attractions and points of interest.
- Maintained effective communication with team members regarding daily tasks and guest service.
Store Manager
Planet Vape LLC
Redlands, CA
06.2016 - 02.2021
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Processed shipments and organized products.
- Processed payments using cash registers or POS systems accurately.
- Resolved customer complaints in a timely manner.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Reviewed resumes, applications, and other pertinent documents prior to interviews.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Handled monthly bank deposits and issued checks bi-monthly.
- Maintained proficient communication with HR and ownership.
Education
High School Diploma -
Slover Mountain High School
Bloomington06-2016
Skills
- Bilingual
- Quick learner
- Strong communication skills
- Guest conflict resolution
- Efficient multitasking and organizing
- Cash handling proficiency
- Problem-solving abilities
- Good under pressure
- Stress management
- Dependable and responsible
Timeline
Slot Attendant
Morongo Casino Resort
09.2020 - Current
Store Manager
Planet Vape LLC
06.2016 - 02.2021
High School Diploma -
Slover Mountain High School