Brandon Sandoval
Missouri City
Summary
Dedicated technical support professional with extensive experience in administering Active Directory and Entra ID for account management and MFA troubleshooting. Supported Microsoft 365 applications while managing incidents and service requests in ServiceNow under strict SLAs. Trained new analysts on troubleshooting procedures and documentation standards, enhancing team efficiency.
Overview
10
10
years of professional experience
Work History
IT Analyst
Molina Healthcare
Missouri City
09.2023 - Current
- Provide remote technical support for 10,000+ enterprise users in a large healthcare environment
- Administer Active Directory and Entra ID (Azure AD) including account provisioning and access management
- Troubleshoot MFA, authentication, and identity-related issues
- Support Microsoft 365 applications (Exchange, Teams, SharePoint, OneDrive)
- Manage incidents and service requests in ServiceNow while maintaining SLA compliance
- Troubleshoot Windows 10/11 operating systems and endpoint performance issues
- Support VPN connectivity (GlobalProtect) and remote access troubleshooting
- Assist with onboarding and offboarding workflows
- Train new analysts on troubleshooting procedures and documentation standards
Campus Technician
ECS Schools
Los Angeles
01.2019 - 05.2022
- Provided on-site IT support for faculty and administrative staff
- Installed, configured, and maintained Windows systems and enterprise software
- Performed hardware deployment, workstation setup, and system imaging
- Troubleshot network connectivity and printer configuration issues
- Assisted with system patching and cybersecurity updates
PC Hardware Technician
Hobby Tech
Los Angeles
06.2016 - 12.2018
- Diagnosed and resolved hardware and software issues, ensuring minimal downtime for users
- Installed operating systems, drivers, and peripheral devices
- Provided technical support and guidance to clients, enhancing their understanding of system capabilities
- Built and repaired custom desktop systems to meet specific user needs
Education
Some College (No Degree) - Software Engineering
California State University, Long Beach
Long Beach, CASome College (No Degree) - Computer Science
California State University, Los Angeles
Los Angeles, CASkills
- Active Directory administration (Azure)
- Remote access troubleshooting
- Account lifecycle management
- Microsoft 365 applications
- Windows 10 and 11 administration
- Windows Server fundamentals
- Endpoint troubleshooting
- ServiceNow incident and request management
- VPN support
- Training and mentoring
- Device imaging and deployment
- Hardware diagnostics
- Networking and security fundamentals
- TCP/IP protocols
- DNS and DHCP basics
- BitLocker endpoint encryption
- Zero-trust access concepts
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
IT Analyst
Molina Healthcare
09.2023 - Current
Campus Technician
ECS Schools
01.2019 - 05.2022
PC Hardware Technician
Hobby Tech
06.2016 - 12.2018
Some College (No Degree) - Software Engineering
California State University, Long Beach
Some College (No Degree) - Computer Science
California State University, Los Angeles