Brandon Saunders
Atkinson ,NC
Overview
13
13
years of professional experience
Work History
Sr Service Specialist
Piedmont Natural Gas
Wilmington, NC
02.2017 - Current
- Maintained high customer satisfaction standards to meet or exceed targets.
- Developed estimates by costing materials, supplies, and labor.
- Interpreted diagnostic results to provide accurate repair recommendations.
- Trained new personnel regarding company operations, policies and services.
- Promoted available products and services to customers during service, account management, and order calls.
- Increased efficiency and team productivity by promoting operational best practices.
- Install NG fuel lines and Appliances.
- First Responder for Piedmont
- Complied with state plumbing codes throughout duration of each project.
Crew Worker
Piedmont Natural Gas
Wilmington, NC
02.2016 - 02.2017
- Installed and maintained NG pipelines
- Located pipe line.
- Repaired NG fuel lines
- Operated equipment
- CDL driver
- Maintained equipment to make sure we do are job safely and efficiently.
Crew Leader
Distribution Construction
Wilmington, NC
01.2014 - 02.2016
- Instructed crew members in safe work practices and methods to reduce work-related injuries.
- Inspected tools and equipment to maintain safety and efficiency.
- Trained employees in time management and proper ways to complete job duties.
- Operator
- CDL driver
- Pipe fitter
- Handled all paperwork
Crew Leader
Classic City Mechanical
Wilmington, NC
01.2013 - 01.2014
- Trained employees in time management and proper ways to complete job duties.
- Monitored team members to verify work quality and address concerns.
- Communicated effectively with upper management, team members, and customers to keep everyone informed.
- Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
- Instructed crew members in safe work practices and methods to reduce work-related injuries.
- CDL driver
- Operator
- Pipe fitter
- Handled all paperwork
Education
High School Diploma -
Cornerstone Christian Academy
Townsend, GA2012
Skills
- Workflow Management
- Customer Satisfaction
- Handling Customer Complaints
- Service Quality
- Computer Utilization
- Attention to Detail
- Customer Care
- Coaching Leadership
- Class A CDLs
- Heavy equipment Operation
- Safety Protocols
- Problem Solving
Timeline
Sr Service Specialist
Piedmont Natural Gas
02.2017 - Current
Crew Worker
Piedmont Natural Gas
02.2016 - 02.2017
Crew Leader
Distribution Construction
01.2014 - 02.2016
Crew Leader
Classic City Mechanical
01.2013 - 01.2014
High School Diploma -
Cornerstone Christian Academy