Brandon Sawyer
WEST CHESTER,PA
Summary
Commercially accountable operations leader managing $8–10M in annual telecom program revenue with $4–6M budget authority and 35%+ margin performance. Influence $2.8M–$3.5M in annual gross profit through pricing strategy, workforce design, cost discipline, and contract governance. Scaled early-stage service lines into multi-million-dollar national operations, built centralized repair and logistics infrastructure, expanded margin 7–10 points generating $500K–$700K in annual profit improvement, and led executive account governance for Tier-1 telecom clients including AT&T and Verizon. Operate at the intersection of operations, finance, pricing strategy, and revenue growth.
Overview
20
20
years of professional experience
Work History
Director, Accounts & PMO
Sagent
West Chester, PA
01.2024 - Current
- Accountable for end-to-end program P&L performance across telecom repair and Clean & Screen operations generating $8–10M annually.
- Manage ~$750K monthly revenue run rate while sustaining 35%+ gross margins
- Hold $4–6M budget authority across multi-shift repair and logistics environments
- Expanded gross margin 7–10 percentage points through labor modeling and cost discipline, driving $500K–$700K annual profit improvement
- Influence $2.8M–$3.5M in annual gross profit performance through pricing, forecasting, and operational alignment
- Recovered $180K in disputed revenue, preserving $72K in gross profit via structured contract enforcement
- Designed workforce and shift models supporting 32–50 personnel aligned to throughput growth and margin targets
- Developed pricing frameworks tied directly to cost drivers and service economics
- Lead executive account governance and financial performance reviews with AT&T and Verizon stakeholders
- Enforced contractual payment terms and executed service suspension when obligations were not met
Senior Program Manager – National AT&T Repair & Logistics
CTDI
West Chester, PA
01.2022 - 01.2024
- Directed national RAN repair and Critical Spares Staging infrastructure across 18 locations supporting AT&T network operations. Led 52-person workforce across repair, warehousing, logistics, and staging.
- Scaled RAN repair revenue from ~$1.6K per week to $15K per day within 8 months, increasing annualized run rate to ~$3.9M
- Generated ~$1.09M in annual gross profit at 28% margin
- Secured major Nokia in-warranty and out-of-warranty repair contract, materially expanding service scope and revenue base
- Founded and launched NSTAR (National Spares Testing and Repair) in Fort Worth, TX, establishing centralized intake, screening, warehousing, and national distribution for AT&T’s spares ecosystem
- Negotiated SOW pricing aligned to cost models and margin objectives
- Improved operational efficiency 32%, increasing throughput and cost performance 47%
- Strengthened SLA compliance and inventory governance across 18 locations, improving service reliability and fill rates
- Partnered directly with AT&T leadership on repair forecasting, staging strategy, and national performance governance
- This role marked transition from operational leadership to national revenue expansion and infrastructure buildout.
Sales & Operations Manager
Liberty Tool Company
Exton, PA
01.2006 - 01.2022
- Led 16-year tenure overseeing sales, operations, pricing strategy, and business modernization for precision tooling distributor.
- Directed 20-person sales and operations team, increasing team productivity 35% and contributing to sustained revenue growth
- Owned pricing strategy, forecasting, contract negotiation, and vendor relationships, improving profit margins 12% avg
- Managed full sales lifecycle for executive-level clients, strengthening long-term retention and expanding key accounts
- Modernized brand identity and digital positioning, increasing brand visibility 120% in target markets
- Improved forecasting accuracy 33% and reduced excess inventory 25%, strengthening working capital performance
- Maintained operational stability and margin discipline through multiple market cycles over 16-year leadership tenure
- This role established foundation in commercial ownership, pricing discipline, and long-term customer stewardship.
Education
Some College (No Degree) - Business Administration Studies
Green Mountain College
Poultney, VTSales & Marketing Studies
Delaware County Community College
Downingtown, PASkills
- P&L Accountability
- Revenue & Gross Profit Ownership
- Margin Expansion & Cost-to-Serve Modeling
- Budget Authority ($8–15M)
- Pricing Strategy & Unit Economics
- Contract Governance (MSA / SOW)
- Revenue Recovery & Commercial Enforcement
- Workforce Scaling & Organizational Design
- National Logistics & Repair Infrastructure
- Strategic Account Leadership (AT&T, Verizon)
- Operational Throughput & SLA Performance
- Executive Financial Reporting
Timeline
Director, Accounts & PMO
Sagent
01.2024 - Current
Senior Program Manager – National AT&T Repair & Logistics
CTDI
01.2022 - 01.2024
Sales & Operations Manager
Liberty Tool Company
01.2006 - 01.2022
Some College (No Degree) - Business Administration Studies
Green Mountain College
Sales & Marketing Studies
Delaware County Community College