Brandon Scinto
Summary
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service. Ability to adapt to new responsibilities and work conditions as needed.
Overview
8
8
years of professional experience
Work History
Internal Service Advisor/Used Car Assistant
Huntington Beach Hyundai
08.2023 - Current
- Results-driven Internal Service Advisor/Used Car Assistant with a proven record of enhancing dealership operations
- Proficient in delivering exceptional internal service support and optimizing efficiency in used car departments
- Skilled in customer service, adeptly addressing inquiries and ensuring satisfaction throughout the service process
- Experienced in supporting day-to-day operations, managing used car inventory, stocking in vehicles submitting invoices and dmv paperwork, and facilitating seamless collaboration between service technicians, sales teams, and management
- Demonstrates administrative expertise in maintaining accurate records and resolving issues promptly
- An organized and detail-oriented professional committed to enhancing overall departmental performance.
- Supported the development of innovative marketing strategies aimed at promoting the organization''s unique value proposition within its target market segment.
- Managed workflow to ensure timely completion of service requests, meeting or exceeding customer expectations.
Freelancer
Freelancer
06.2021 - 12.2023
- Performed various key roles on numerous sets: Key Production Assistant, 2nd Assistant Director, Grip and Electrician
- As the Key Production Assistant, it was my duty to efficiently delegate tasks to the rest of the Production Assistant team
- I maintained strong communication and interpersonal abilities, facilitating effective collaboration and coordination among various departments.
- Working as a 2nd Assistant Director, I would create daily call sheets and production reports. It was my duty to act as the liaison between different departments to ensure the cast appeared on set safely and on time
- As a film Grip and Electrician, worked as camera support to properly and safely light scenes for filming. Was responsible for looking after the electrical lighting equipment and grip equipment both on a film set and on location. Ability to adapt on the job to help create the lighting envisioned for the project. Good interpersonal and communication skills and teamwork. Great attention to detail, a creative eye and good vision
Service Advisor
Audi Beverly Hills
01.2021 - 05.2021
- My primary responsibility as a Service Advisor was to create detailed repair orders for customers' vehicles by accurately documenting the necessary repairs and services required
- Utilizing my excellent communication skills, I acted as a liaison between the customers and our technicians
- I engaged in extensive communication with factory representatives and extended warranty companies, ensuring that all necessary steps are taken to address warranty-related concerns
- I was trusted with high profile clientele and confidential information.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
Service Advisor
Walser Nissan Burnsville
11.2015 - 11.2020
- As a Service Advisor, I played a vital role in providing exceptional customer service by acting as the primary point of contact for customers, assisting them with their vehicle service needs, and ensuring a positive experience throughout the process
- I conducted thorough inspections of customers' vehicles, effectively communicated repair and maintenance recommendations to customers, and explained the necessity and benefits of additional services.
- Developed estimates by costing materials, supplies, and labor.
Education
High School Diploma -
Lakeville North High School
Lakeville, MN06.2014
Skills
- Microsoft Office: Word, Excel, Powerpoint
- Can lift 50 lbs
- Extensive knowledge of CDK/ADP functions, CDK Service Edge, Workflow360, ALLDATA, Identifix and XTIME, Reynolds and Reynolds, Rapid Recon
- Customer Service
- Attention to Detail
- Strong Work Ethic
- Technical knowledge
- Product identification
- Heavy Lifting
- Problem-Solving
Awards
- 2018 Nissan Cover All The Bases All-Star Team Member, Top 100 Nissan Service Advisor in the USA
- 2019 Nissan Top Performers Conference Attendee, Top 50 Nissan Service Advisor in the USA
- 2019 Nissan Cover All The Bases All-Star Team Member, Top 100 Nissan Service Advisor in the USA
Timeline
Internal Service Advisor/Used Car Assistant
Huntington Beach Hyundai
08.2023 - Current
Freelancer
Freelancer
06.2021 - 12.2023
Service Advisor
Audi Beverly Hills
01.2021 - 05.2021
Service Advisor
Walser Nissan Burnsville
11.2015 - 11.2020
High School Diploma -
Lakeville North High School
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