COSTAS K. GONDWE
Kansas City Metro Area,Missouri
Summary
Results-driven business professional with an MBA in Marketing and extensive experience in executive administration, office operations, and stakeholder communication. Skilled in coordinating executive support, managing records, and processing financial data. International experience across the United States, Ireland, South Africa, and Malawi enhances ability to navigate diverse business environments.
Overview
9
9
years of post-secondary education
16
16
years of professional experience
Work History
Executive Assistant — Communications Coordinator
Science of Mind Archives and Library Foundation
Unity Village, Missouri
04.2025 - 07.2025
- Coordinated executive and administrative support by managing communications, scheduling, documentation, and organizational priorities to streamline operations.
- Developed and distributed organizational newsletters while managing social media content and engagement to enhance community outreach.
- Supported marketing and event planning by creating promotional materials, managing communications, scheduling, and logistics to ensure successful events.
- Designed seasonal greeting cards, promotional posters, and other visual communications materials supporting marketing and outreach.
- Maintained organized records of notations and purchases to support accurate administrative and financial recordkeeping.
Command Center Associate
Floor & Decor
Kansas City, Missouri
11.2024 - 04.2025
- Processed and fulfilled customer orders using the store’s POS system with accuracy and attention to detail.
- Assisted customers with pickups and order fulfillment to enhance overall experience.
- Fulfilled customer orders using the store POS system with high accuracy and attention to detail.
- Coordinated order fulfillment, ensuring customer service and efficient transaction processing during daily operations.
HR – Office Administrator
Destiny Home Health
, Kansas
09.2022 - 10.2024
- Assisted recruitment and staffing efforts by facilitating employment of qualified personnel per established job descriptions.
- Coordinated scheduling and compliance requirements related to client plans of care.
- Coordinated scheduling and compliance for client plans of care to ensure adherence to regulatory standards.
- Monitored care delivery and client outcomes to align services with client needs and enhance satisfaction.
Front Office – Waiter
Eddie Rockets
Dublin
11.2014 - 08.2021
- Provided exceptional customer service in a fast-paced dining environment.
- Provided attentive, customer-focused service in high-volume restaurant setting.
- Managed order taking and ensured accuracy for timely service delivery.
- Assisted in menu explanations and recommendations to enhance guest experience.
- Supported front-of-house operations by assisting customers and accurately processing transactions.
Sales Assistant
Woolworths SA
Pretoria
11.2013 - 01.2014
- Guided customers in selecting products and services, ensuring a positive shopping experience.
- Assisted customers with product selection and inquiries.
- Executed customer transactions with accuracy and speed, contributing to overall customer satisfaction.
- Processed transactions accurately at the point of sale.
- Maintained store displays and ensured product availability.
Lead Software Quality Analyst
Beehive Centre for Social Enterprise
Blantyre
07.2012 - 10.2013
- Executed software and website testing to uncover functional issues and validate system performance.
- Identified website issues, facilitated debugging efforts, and engaged in website design and development activities.
- Researched potential markets and customers to support business development initiatives.
Financial Data Processing Officer
Carlsberg Malawi
Blantyre
02.2011 - 06.2012
- Captured daily sales data into an integrated information system, ensuring accuracy and completeness of records to support financial reporting.
- Processed sales invoices and analyzed data variances while organizing route settlement documentation to facilitate cash management and stock-taking.
- Captured daily sales data into integrated information system, ensuring accuracy and completeness of records to support financial reporting.
Personal Administrator
Fargo Group of Companies
Blantyre
03.2009 - 01.2011
Education
Master of Business Administration (MBA) - Administration And Marketing
Park University
Parkville, Missouri 09.2021 - 05.2024
BA (Honors) - Business Studies
International College of Dublin
Dublin, Ireland 09.2014 - 01.2018
Professional Certificate - Marketing
Chartered Institute of Marketing (CIM)
Blantyre , Malawi 06.2011 - 01.2012
Advanced Diploma - Information Management Systems (IMIS)
Malawi College of Accountancy
Blantyre , Malawi 01.2009 - 01.2010
Diploma - Information Management Systems (IMIS)
Malawi College of Accountancy
Blantyre , Malawi 01.2007 - 01.2008
Skills
- Administrative assistance Office Operations Communications & Correspondence Scheduling & Coordination Records & Documentationer Stakeholder engagementoordination Data Management Marketing &Marketing communications Service Process Coordination Quality Assurance HR Administration Financial Data ProcessiFinancial processing
- Microsoft Office: Word, Excel, PowerPoint Business Systems: Microsoft Dynamics NAV Content Management Additional: Data Processing, Software Testing, Website DebuggingQuality ControlDigital Communications
- Task prioritization
- Teamwork
- Microsoft Office: Word, Excel, PowerPoint
- Spreadsheet management
- Business Systems: Microsoft Dynamics NAV
- Content Management
- Data Processing
- Software Testing
- Website Debugging
- Quality Control
- Digital Communications
- Calendar coordination
- Telephone etiquette
- Policy compliance
- Office operations
- Communications & Correspondence
- Travel coordination
- Conference management
- Team management
- Telephone etiquette
- Spreadsheet management
- Policy compliance
ADDITIONAL INFORMATION
Professional experience across the United States, Ireland, South Africa, and Malawi.
Timeline
Executive Assistant — Communications Coordinator
Science of Mind Archives and Library Foundation
04.2025 - 07.2025
Command Center Associate
Floor & Decor
11.2024 - 04.2025
HR – Office Administrator
Destiny Home Health
09.2022 - 10.2024
Master of Business Administration (MBA) - Administration And Marketing
Park University
09.2021 - 05.2024
Front Office – Waiter
Eddie Rockets
11.2014 - 08.2021
BA (Honors) - Business Studies
International College of Dublin
09.2014 - 01.2018
Sales Assistant
Woolworths SA
11.2013 - 01.2014
Lead Software Quality Analyst
Beehive Centre for Social Enterprise
07.2012 - 10.2013
Professional Certificate - Marketing
Chartered Institute of Marketing (CIM)
06.2011 - 01.2012
Financial Data Processing Officer
Carlsberg Malawi
02.2011 - 06.2012
Personal Administrator
Fargo Group of Companies
03.2009 - 01.2011
Advanced Diploma - Information Management Systems (IMIS)
Malawi College of Accountancy
01.2009 - 01.2010
Diploma - Information Management Systems (IMIS)
Malawi College of Accountancy
01.2007 - 01.2008