Brandon Scott
Orlando
Summary
Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Store Manager
Dollar General
10.2023 - Current
- Maintain accurate inventory levels by controlling damages, markdowns, scanning, paperwork, and facility controls
- Ensure the financial integrity of the store through strict cashier accountability, key control, and adherence to stated company security practices and cash control procedures
- Provide superior customer service leadership
- Maintain a clean, well-organized store; facilitate a safe and secure working and shopping environment
- Ensure that store is adequately equipped with tools necessary to perform required tasks
- Follow company policies and procedures as outlined in the Standard Operating Procedures manual, Employee Handbook, and company communications; ensure employee compliance
- Complete all paperwork and documentation according to guidelines and deadlines
Store Leader
Kroger
10.2022 - 10.2023
- Merchandising and operating initiatives Work with department leaders and associates to identify opportunities in the store, develop timely solutions and create action plans to ensure implementation of plans
- Achieve/exceed weekly, period, and annual sales, wage budgets and profit budgets, and other targeted goals
- Drive sales working with department leaders to maximize sales and profits, reduce shrink and improve each store department's contribution
- Regular store-level financial performance discussions to include developing budgets and other targeted goals with store associates
- Utilize coordinators and other field staff to ensure store departments are achieving sales and profit goals and ensure implementation, and execution of division merchandising plans
- Promote and support strong relationships with local community organizations in the surrounding area in which the store operates
- Build a proactive and productive relationship with union representatives and business agents, if the store is covered by a collectively bargaining agreement
- Serve as liaison providing feedback to District Manager and Coordinators on the effectiveness of Division merchandising and operational plans/programs
- Hiring, Onboarding, development and associate relations responsibilities
- Reduce turnover and increase retention
- Provide timely feedback to department leaders and associates on individual and department performance
- Assist with the management of labor and supply costs daily to meet customer service and financial targets
- Achieve a satisfactory level of technical and professional skills or knowledge in position and/or related areas; keep up with current developments and trends
Senior District Manager
Wendy's (Starboard Group)
09.2009 - 10.2022
- Overall operational practices of 5-7 Wendyʼs franchise locations, such as staffing, full P&L, training and development
- Create and manage budgets
- Ensure all food safety procedures are executed according to company procedures and health regulations, and takes corrective actions as appropriate
- Interview, hire, cross-train and discipline GMs and staff as needed
- Visit assigned stores as needed to ensure stores' overall quality, cleanliness and operations are continuously met
Education
Associate Of Science - Computer Engineering
University of South Florida
Tampa, FL04.2016
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Store opening and closing
- Training and mentoring
- Team leadership
Certification
ServSafe
Timeline
Store Manager
Dollar General
10.2023 - Current
Store Leader
Kroger
10.2022 - 10.2023
Senior District Manager
Wendy's (Starboard Group)
09.2009 - 10.2022
Associate Of Science - Computer Engineering
University of South Florida
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