Brandon Searcy
Houston,TX
Summary
Dedicated cybersecurity enthusiast with recent CompTIA Security+ and Certified Defensive Security Analyst certifications. Bringing over 10 years of experience as an IT specialist in technical support and infrastructure roles, highly motivated to leverage hands-on training and extensive IT expertise to protect organizational assets and contribute to a dynamic SOC team.
Overview
12
12
years of professional experience
Work History
IT Support Specialist
Primoris
Houston, TX
03.2020 - Current
- Staged laptops and hardware for user distribution, ensuring timely access for new employees.
- Provided technical support for users encountering IT challenges.
- Resolved end-user mobile device issues, including application support.
- Handled service tickets for user requests and incidents in ServiceNow, improving response times and user satisfaction.
- Managed procurement and acquisition of iOS mobile devices.
- Administered user permissions and group policy settings in Active Directory, enhancing security and access control.
- Provided guidance on cybersecurity awareness training for new hires.
Service Desk Analyst
Centura
Centennial, CO
01.2017 - 03.2020
- Delivered first-line support for Centura Health associates and external users.
- Managed password reset requests and account unlock procedures in Active Directory to ensure secure access for users.
- Provided Tier 2 hardware support via telephone and on-site assistance.
- Facilitated VPN connectivity for external users and oversaw software installations via SCCM to support remote work capabilities.
- Maintained VDI systems and WYSE badge wave machines across hospital facilities to ensure operational readiness and user accessibility.
- Operated within Citrix environment to uphold operational efficiency.
- Conducted training sessions for personnel on cyber security practices. on cyber security practices and protocols.
Help Desk Analyst
Children's Hospital Colorado
Aurora, CO
06.2014 - 01.2017
- Resolved technical challenges using diagnostic tools to enhance system reliability.
- Managed Active Directory permissions to streamline password resets and account unlocks.
- Provided on-call support for critical issues in Epic/Citrix applications to minimize downtime.
- Delivered desktop and mobile support for iOS and Android operating systems.
- Configured and supported laptops and desktops for optimal performance.
- Assisted end users with remote and in-person support solutions.
Education
CompTia Security + Certification -
CyberNow Labs Institute
Houston, TX07-2025
Certified Defensive Security Analyst - Cyber Security
CyberNow Labs Institute
Houston, TX06-2025
Skills
- Microsoft Office Suite
- Active directory management
- Hardware and software configuration
- Mobile device management
- System installation and upgrades
- User awareness training
- IT security and data protection
- SIEM tools
- Customer service and support
- Cybersecurity awareness
- Incident response
- TCP/IP protocols
- Security policies
- Endpoint security
- Compliance standards
- Malware analysis
- Intrusion detection
- Ticketing systems proficiency
Timeline
IT Support Specialist
Primoris
03.2020 - Current
Service Desk Analyst
Centura
01.2017 - 03.2020
Help Desk Analyst
Children's Hospital Colorado
06.2014 - 01.2017
CompTia Security + Certification -
CyberNow Labs Institute
Certified Defensive Security Analyst - Cyber Security
CyberNow Labs Institute