Carlos Morales
IT Specialist
Florence,AL
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
13
13
years of professional experience
Work History
IT Support Specialist
Linamar Structures USA
Muscle Shoals, AL
04.2021 - Current
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Developed and tested new product offerings prior to release to assist development team in bug identification.
- Created help desk tickets, troubleshot and resolved desktop issues.
- Performed day-to-day LAN and WAN administration, maintenance, and support.
- Identified and immediately resolved issues with network devices.
- Maintained network hardware and software and monitored network to support network availability to end users.
Network Technician
AT&T
Athens, AL
02.2018 - 03.2021
- Installed cabling, wireless routers and telephone systems for data communications networks.
- Monitored operational and security procedures for numerous computers in network, related systems administration and maintenance protocols.
- Supported users both local and by phone with problem resolution and education.
- Assessed and responded to network system alerts, prioritizing serious faults to rapidly address downtimes.
- Supported project planning team to promptly address hardware and software problems and network emergencies.
IT Specialist (Contract)
Blake Brothers International
Huntsville, AL
04.2020 - 11.2020
- Patched software and installed new versions to eliminate security problems and protect data.
- Configured hardware, devices, and software to set up work stations for employees.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Rolled out software updates and applied server patches to thwart threats from penetrating networks.
IT Technician
Valley Business Solutions
Huntsville, AL
03.2015 - 02.2018
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Maintained office PCs, networks and mobile devices.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
- Set up PCs, projectors and microphones for use in video conferencing rooms.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
Store Supervisor
Walgreens
Madison, AL
01.2013 - 01.2015
- Conducted inventory analysis to determine optimal stock levels.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Answered questions about store policies and addressed customer concerns.
- Organized shift meetings to communicate and resolve issues for night operations.
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
Certified Personal Trainer
YMCA
Vestavia Hills, AL
02.2011 - 02.2014
- Educated customers on preventive care, nutrition, fitness, stress management, and ergonomics.
- Designed specific workout systems for individual clients based on performance ability.
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Developed, planned, and led personal and group fitness sessions as well as well-known specialty fitness programs.
- Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
Education
Bachelor of Science - Computer Science
University of North Alabama
Florence, AL12.2026
Skills
- Component Replacements
- Hardware Replacement
- Wireless Area Networking
- Data Connectivity
- Backup and Recovery
- Microsoft Active Directory
- Wireless Access Point
- VMware Experience
- Infrastructure Development
- Microsoft Office Suite
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Opportunities Don't happen.You create them.
Chris Grosser
Timeline
IT Support Specialist
Linamar Structures USA
04.2021 - Current
IT Specialist (Contract)
Blake Brothers International
04.2020 - 11.2020
Network Technician
AT&T
02.2018 - 03.2021
IT Technician
Valley Business Solutions
03.2015 - 02.2018
Store Supervisor
Walgreens
01.2013 - 01.2015
Certified Personal Trainer
YMCA
02.2011 - 02.2014
Bachelor of Science - Computer Science
University of North Alabama
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