Summary
Overview
Work History
Education
Skills
References
Certification
References
Timeline
Generic

Brandon Serrano-Stears

Rosenberg,TX

Summary

Seasoned Network Specialist offering deep understanding of network infrastructure, system security, and data management. Skilled in troubleshooting complex network issues and providing effective solutions to ensure minimal downtime. Strong focus on customer satisfaction and proactive approach to system improvements have consistently led to improved operational efficiency in past roles. Possess excellent communication skills with ability to explain technical concepts to non-technical individuals.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Network Specialist II

Texanacenter
Rosenberg, TX
04.2024 - Current
  • Configured assigned network equipment to Texana Center systems for staff via VPN and data encryption services.
  • Contributed to the setup and troubleshooting of a wide range of devices provided by Texana Center including laptops, cell phones, tablets.
  • Established secure VPN connections to enable seamless communication between remote offices and sites.
  • Enhanced system performance through the implementation of firmware revisions and patch enhancements.
  • Responded to helpdesk tickets via in person or through remote software regarding network or hardware issues in a timely manner.
  • Assisted in the design of local area networks, wide area networks and wireless networks.
  • Provided technical support for users experiencing problems connecting to the network or accessing resources on it.
  • Configured routers, switches and other networking equipment.
  • Administered, maintained and supported network systems to provide consistent security, availability and performance.
  • Installed wiring, cabling and devices to establish, repair and improve network operations.
  • Imaged OS and software deployments throughout system and addressed implementation concerns.
  • Performed variety of clerical and administrative duties pertaining to on-site support.
  • Maintained positive working relationship with fellow staff and management.

Consultation Agent

Geek Squad
Rosenberg, TX
07.2019 - 03.2022
  • Assisted with troubleshooting and delivered comprehensive technological solutions as a member of the Geek Squad team.
  • Proficient in diagnosing and fixing software issues across a range of devices, including both Windows and Mac platforms.
  • Demonstrated exceptional sales skills and consistently surpassed district-wide sales targets for Geek Squad Total Tech Support Memberships during the fiscal year of 2021.

Computer Sales Associate/ Apple Computing Master

Best Buy
Rosenberg, TX
12.2015 - 07.2019
  • Successfully marketed and sold computers and associated products to customers
  • Consistently exceeded sales, protection, and credit card application goals from 2016 to 2019, generating more than 1.2 million dollars in revenue
  • Appointed Apple Computing Master for department from 2017 to 2018, attending showcase meetings from Apple to learn and properly educate on new products monthly.

Education

Associates Degree - Computer Networking And Systems Administration

Texas State Technical College
Rosenberg, TX
12-2024

Skills

  • Network operations
  • VMWare experience
  • Network configuration and support
  • Troubleshooting
  • Analytical Thinking
  • Technical Solutions Development
  • Help desk assistance
  • End-user support
  • Mobile devices
  • Customer Service
  • Network Operating Systems
  • Remote Support
  • Software Installation
  • Hardware Configuration
  • Remote software experience
  • VPN experience

References

Available upon request.

Certification

  • Apple Certified Technician
  • PC Pro certification from TestOut
  • Palo Alto Networks Certificate.

References

References available upon request.

Timeline

Network Specialist II

Texanacenter
04.2024 - Current

Consultation Agent

Geek Squad
07.2019 - 03.2022

Computer Sales Associate/ Apple Computing Master

Best Buy
12.2015 - 07.2019

Associates Degree - Computer Networking And Systems Administration

Texas State Technical College

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Brandon Serrano-Stears