Andrew Puehn
Orchard Park,NY
Summary
Experienced Network Analyst exceptionally well-versed. Offering diverse experience of many years in the IT and hardware industry. Adept at hardware and software troubleshooting, employee training, quality assurance, and telecommunications support. Superb analytical, problem-solving and time management skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Network Analyst II
M&T Bank
Buffalo, NY
10.2023 - Current
- Performed daily system monitoring of the networks and reported any irregularities or performance issues.
- Provided documentation for the team to complete processes well, working to keep it current and up to date.
- Covered for Production Manager duties on a per-shift basis.
- Monitored system performance metrics to ensure optimal throughput levels were maintained.
- Provided training and guidance to fellow analysts within the department.
- Assisted in troubleshooting complex networking problems related to LAN and WAN communications.
- Utilized VMware vSphere to monitor and interact with a large, virtualized environment.
- Use of Cisco UCS management and server clusters.
- SSH into routers/switches to monitor BGP and other circuit connectivity.
- Utilize tools such as Dynatrace and ITOM to monitor the environment.
- Employ ServiceNow to create and distribute tickets for work or send them to teams for review.
- Work in a fast-paced, 24/7 operational center.
Network Analyst I
M&T Bank
Buffalo, NY
07.2019 - 10.2023
- Monitored enterprise WAN network environment using multiple tools.
- Assisted in troubleshooting complex networking problems related to LAN and WAN communications.
- Utilized VMware vSphere to monitor and interact with a large, virtualized environment.
- Used Cisco UCS management and server clusters.
- SSH into routers/switches to monitor BGP and other circuit connectivity.
- Utilize tools such as Dynatrace and TrueSight to monitor the environment.
- Employ ServiceNow to create and distribute tickets for work or send them to teams for review.
- Work in a fast-paced, 24/7 operational center.
Field Service Technician
Synergy
Cheektowaga, NY
07.2018 - 07.2019
- Break/fix of PCs and printers.
- Technology Refresh Projects for M&T Bank.
- Worked independently and as a team.
- Operated, managed, and created monthly inventory reports at a telecom warehouse.
- Wiped switches and routers of configuration files.
- Configured and tested network hardware such as routers, switches, hubs and bridges.
- Imaged PCs from working images.
Massage Therapist
Massage Envy
Clarence, NY
03.2013 - 05.2018
- Provided therapeutic massage treatments to clients, including Swedish, deep tissue, and sports massages.
- Demonstrated knowledge of anatomy and physiology to determine appropriate massage techniques for each client's needs.
- Performed pre-massage consultations with clients to assess their medical history, physical condition, and desired results from the session.
- Educated clients on proper post-treatment care, such as exercises or lifestyle changes, that could enhance the effects of the massage.
- Developed individualized treatment plans based on client assessments and preferences.
Education
Bachelor of Science - Cybersecurity
SUNY At Canton
Canton05-2023
Associate of Science - Information Technology
Erie Community College
Buffalo, NY12-2018
Skills
- Analytical Thinking
- VMWare experience
- Technical Documentation
- Incident Response
- Self Motivation
- Continuous Improvement
- Reporting and documentation
- Network operations
Accomplishments
- Bronze Award for Customer Service
Certification
- LMT (Licensed Massage Therapist)
- CC (Certified Cybersecurity)
Timeline
Network Analyst II
M&T Bank
10.2023 - Current
Network Analyst I
M&T Bank
07.2019 - 10.2023
Field Service Technician
Synergy
07.2018 - 07.2019
Massage Therapist
Massage Envy
03.2013 - 05.2018
Bachelor of Science - Cybersecurity
SUNY At Canton
Associate of Science - Information Technology
Erie Community College
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