Brian Pierce
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
Work History
Data Network Analyst II
Elevance Health / Anthem, Inc.
03.2023 - 04.2024
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Validated results and performed quality assurance to assess accuracy of data.
- Increased efficiency by streamlining data analysis processes and implementing automation tools.
Data Network Analyst I
Elevance Health / Anthem, Inc.
08.2021 - 02.2023
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Recommended process improvements to continually identify, analyze and fix constraints and challenges.
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
Provider Contract Specialist I
Anthem, Inc / America's 1st Choice
03.2018 - 01.2021
- Ensured timely fulfillment of contractual requirements by closely monitoring progress and addressing potential issues proactively.
- Reviewed subcontractor agreements to ensure compliance with all relevant regulations, minimizing risk exposure.
- Maintained digital and paper and contractual files, ensuring compliance with regulatory mandates and company policies.
Customer Care Representative
Anthem, Inc / America's 1st Choice
03.2016 - 03.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
Automotive Service Advisor
Jim Hudson, Buick / GMC / Cadillac
12.2014 - 06.2015
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
- Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
Automotive Service Advisor
Royson's Blythewood Automotive
03.2009 - 09.2014
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
- Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
Education
Associate of Science - Accounting
Midlands Technical College
West Columbia, SC05.2026
GED -
Richland Northeast High School
Columbia, SC05.1986
Skills
- Analytical Thinking
- MS Excel
- Team Collaboration and Leadership
- Documentation And Reporting
- Information Gathering
- Data Research and Validation
- Data Processing
- Quality Assurance
- Contract proposals
- Legal Compliance
- Customer Service
- Understanding Customer Needs
Timeline
Data Network Analyst II
Elevance Health / Anthem, Inc.
03.2023 - 04.2024
Data Network Analyst I
Elevance Health / Anthem, Inc.
08.2021 - 02.2023
Provider Contract Specialist I
Anthem, Inc / America's 1st Choice
03.2018 - 01.2021
Customer Care Representative
Anthem, Inc / America's 1st Choice
03.2016 - 03.2018
Automotive Service Advisor
Jim Hudson, Buick / GMC / Cadillac
12.2014 - 06.2015
Automotive Service Advisor
Royson's Blythewood Automotive
03.2009 - 09.2014
Associate of Science - Accounting
Midlands Technical College
GED -
Richland Northeast High School