Brandon Sierra Uribe
Warren
Summary
Resourceful and bilingual professional with over 5 years of experience in administrative support, customer service, and marketing coordination. Proven ability to streamline operations, deliver high-quality service, and enhance brand engagement. Adept at working in fast-paced environments and managing multilingual communication with clients and stakeholders. Skilled in QuickBooks, Microsoft Office, and cross-functional collaboration.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
American Family Insurance
11.2024 - 04.2025
- Deliver bilingual customer service for auto, home, and renters insurance policies
- Assist clients with billing inquiries, claims processing, and policy updates
- Educate customers on coverage options and resolve issues promptly to ensure satisfaction
Administrative Assistant
Cotran Corporation
04.2023 - 11.2024
- Processed 100+ weekly invoices with 100% accuracy using QuickBooks
- Improved communication with Spanish-speaking clients, raising satisfaction scores by 20%
- Streamlined inventory and order processes to improve efficiency
Administrative Marketing Coordinator
Urbanas SA
08.2020 - 12.2022
- Led digital and traditional marketing campaigns that increased brand visibility by 30%
- Coordinated product launches and promotional events, boosting customer engagement by 20%
Administrative & Marketing Assistant
Industrias Metalex
04.2017 - 08.2020
- Conducted market research to support data-driven marketing strategies
- Created engaging social media content, increasing follower base by 15%
- Coordinated marketing, sales, and production teams to ensure campaign success
- Handled event logistics, administrative tasks, and customer communication
Education
B.S. - Business Administration
Southern New Hampshire University
12.2026
A.S. - Business Management
Community College of Rhode Island
12.2024
Associate Degree - Marketing
Unidades Tecnológicas de Santander
07.2018
Skills
- Customer Service & Support
- Administrative Operations
- Marketing Coordination
- QuickBooks
- Microsoft Office
- Bilingual Communication (English/Spanish)
- Data Entry & Invoice Processing
- Problem Solving & Team Collaboration
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Representative
American Family Insurance
11.2024 - 04.2025
Administrative Assistant
Cotran Corporation
04.2023 - 11.2024
Administrative Marketing Coordinator
Urbanas SA
08.2020 - 12.2022
Administrative & Marketing Assistant
Industrias Metalex
04.2017 - 08.2020
A.S. - Business Management
Community College of Rhode Island
Associate Degree - Marketing
Unidades Tecnológicas de Santander
B.S. - Business Administration
Southern New Hampshire University
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