Brandon Singh
Winter Garden,FL
Summary
Hardworking medical administrative professional offers great people skills, organized file management and deep understanding of patient protections. Enhances office operations by staying on top of patient and staff needs. Experience with electronic recordkeeping and insurance documentation. Demonstrated knowledge of admissions, insurance verification and authorization processes in hospital and medical office settings.
Experienced with patient registration, insurance verification, and managing patient inquiries. Uses effective communication to ensure seamless patient interactions and adherence to healthcare protocols. Track record of enhancing patient satisfaction through efficient and compassionate service.
Overview
8
8
years of professional experience
Work History
Patient Access Specialist
AssistRX
09.2024 - Current
- Verified insurance coverage and obtained necessary authorizations to ensure timely billing and reimbursement.
- Managed a high call volume workload during re-enrollment season to process patient copay assistance applications, follow-ups for triages alongside providers and numerous specialty pharmacies, while maintaining a professional demeanor and a 99.88% overall quality assurance average (top 1% of the company)
- Verified patient insurance eligibility with pharmacies, payors, and providers to optimize drug coverage between different facets of the billing/revenue cycle aspect of the medical sector
- Evaluated and processed financial/income documents related to each patient's case, performed asset screening questionnaires, and critically analyzed each patient's overall worthiness for financial/copay assistance before finalizing decisions autonomously
- Trained new staff on filing, phone etiquette, notation, and Salesforce processes associated with Astellas program guidelines
- Supported the implementation of new processes and protocols related to Medicare guideline changes for improved workflow efficiency, both amongst co-workers and by educating enrolled patients through inbound and outbound calls
Patient Access / Insurance Verification Specialist
Medasource
06.2022 - 01.2023
- Experienced working out of the claim edit and account work queues focusing on coverage corrections, duplicate clean-ups, statement skips, and registration errors both in Epic and Cerner EMR systems
- Experience with insurance verification, pre-authorization, terming insurances on accounts, and creating insurance records
- Responsible for analyzing financial holds and registration errors, performing eligibility verifications, and obtaining the necessary authorizations
- Generated pre-admission and registration reports using Epic's EMR system to effectively streamline documentation required for patient admissions, treatment plans, and discharge for disbursements to various Advent Health hospitals
- Communicated daily and effectively with multiple insurance carriers, hospital providers, and patients to streamline the registration process, billing process, and discharge procedures of each patient encounter
Revenue Cycle Consultant
Cerner Corporation
11.2021 - 06.2022
- Assisted healthcare organizations with the implementation and automation of Cerner Solutions to streamline operations, reduce administrative functions, control the cost to collect, make sound business decisions and, ultimately, work to create healthier financial outcomes across acute and ambulatory venues
- Participating in patient financial services assessments for clients to evaluate patient registration, billing and collections processes, systems functionality and accounts receivable metrics
- Gather and analyze data, identify gaps and trends, and make recommendations related to baseline performance and structure, as well as established best practices and benchmarks
- Prepared working papers, reports and supporting documentation for audit findings.
- Reviewed accounts, resolved coding areas and tracked recurring expenses for accrual entry.
- Initiated comprehensive account assessments to check viability, stability and profitability of business operations.
Medical Scribe
Doctor Phillips Hospital
08.2017 - 05.2018
- Trained in medical nomenclature and clinical documentation of HPI, ROS, and physical examinations in ER patients
- Collaborated with physician providers on physical evaluations, radiological studies, and laboratory results to derive a final diagnosis and prognosis in the acute setting
- Performed other clerical duties and tasks to improve provider productivity and clinic workflow as assigned.
- Documented complete information about examinations, treatment plans, lab results and other details directly into charts.
- Operated dictation devices to capture doctors' verbal notes, transcribing them into comprehensive medical records.
- Prepared detailed patient charts using electronic health records software, ensuring accuracy and completeness.
Ischemic Stroke Researcher
Morsani College of Medicine, Center of Excellence and Brain Repair
12.2016 - 08.2017
- Tested the immune response produced by middle cerebral artery occlusion in APOE-knockout atherosclerotic mice
- Performed blood staining, cryostat manipulations, animal dissections, tissue sectioning, immuno-chemical and immunohistochemical analysis
- Responsible for writing drug trial methodologies including designing trial materials, briefing the team of investigators with instructions on how to conduct the trials, setting up trial study centres, authenticating case report forms and monitoring overall progress
Education
Master of Science - Aging and Neuroscience
University of South Florida, Biomedical Sciences
Tampa, FL08.2017
Bachelor of Science - Biological Sciences
University of Florida
Gainesville, FL05.2015
Skills
- Revenue Cycle Management
- Salesforce Workflows
- Financial Documents Analysis
- EMR Systems (Epic/Cerner)
- Medical Terminology and Billing
- Insurance Coverage Verification
- Pharmacy Triage Follow-Ups
- Benefit Investigation Processes
- Data Intake and Entry
- Process Optimization
- Financial Consulting
- Microsoft Office
- Financial Obligation Determination
Timeline
Patient Access Specialist
AssistRX
09.2024 - Current
Patient Access / Insurance Verification Specialist
Medasource
06.2022 - 01.2023
Revenue Cycle Consultant
Cerner Corporation
11.2021 - 06.2022
Medical Scribe
Doctor Phillips Hospital
08.2017 - 05.2018
Ischemic Stroke Researcher
Morsani College of Medicine, Center of Excellence and Brain Repair
12.2016 - 08.2017
Master of Science - Aging and Neuroscience
University of South Florida, Biomedical Sciences
Bachelor of Science - Biological Sciences
University of Florida