Brandon Singleton
Grand Rapids
Summary
With nearly two decades of experience in the auto service industry, I've honed my skills in diagnostic testing and mechanical troubleshooting, achieving significant improvements in service delivery and customer satisfaction at Heritage Auto Service Centre. My leadership in streamlining sales workflows and fostering team collaboration has consistently enhanced operational efficiency and service quality.
Overview
17
17
years of professional experience
Work History
Lead Technician
Heritage Auto Service Centre
08.2021 - Current
- Guided customers on routine maintenance needs to enhance vehicle longevity.
- Managed hydraulic lifts to facilitate inspections and repairs without risk.
- Assisted team members with complex repairs to promote teamwork.
- Collaborated with team members to streamline workflow and enhance service quality.
Sales Manager/ Auto Technician
Tuffy Auto
08.2017 - 05.2021
- Streamlined sales workflows to reduce bottlenecks and accelerate closing cycles.
- Crafted targeted campaigns for increased market penetration and brand visibility.
- Utilized data analytics to refine sales techniques for improved customer engagement.
- Encouraged cross-training for improved versatility and team collaboration.
Technician
Larrys Auto and Truck Repair
01.2015 - 08.2017
- Executed installation processes to ensure proper setup and functionality of systems.
- Diagnosed system malfunctions for timely repairs and minimal downtime.
- Conducted routine inspections to identify potential issues and prevent system failures.
- Improved equipment performance by conducting regular maintenance and troubleshooting issues.
Service Manager
Tires Plus
08.2013 - 01.2015
- Optimized resource allocation for enhanced service delivery and reduced wait times.
- Trained and guided team members for improved overall performance and morale.
- Enhanced customer loyalty by developing personalized service strategies based on feedback.
- Achieved positive customer experiences with proactive communication and follow-up.
Class B Technician
Firestone Conplete Auto Care
07.2010 - 01.2013
- Implemented cost-saving measures through careful analysis of parts usage patterns and adjustment of ordering practices where necessary.
- Collaborated with management to develop new procedures for more effective workflow within the shop environment.
- Developed strong relationships with parts suppliers, negotiating favorable pricing agreements that benefited both parties.
- Fostered positive working relationships with colleagues from different departments within the organization, ensuring smooth cooperation on joint projects or tasks requiring cross-functional expertise.
Lube Tech
Toyota Of Ft. Myers
04.2008 - 07.2010
- Guided customers on routine maintenance needs to enhance vehicle longevity.
- Managed hydraulic lifts to facilitate inspections and repairs without risk.
- Assisted team members with complex repairs to promote teamwork.
- Collaborated with team members to streamline workflow and enhance service quality.
Education
Diploma -
North Fort Myers High School
North Fort Myers, FL07.2008
Skills
- Testing and repair
- Diagnostic testing
- Safety compliance
- Schematics interpretation
- System maintenance
- Mechanical troubleshooting
- ASE certifications
- Michigan state certifications
- Nearly 20 years experience
- Own my tools and storage
- Reliable transportation
Timeline
Lead Technician
Heritage Auto Service Centre
08.2021 - Current
Sales Manager/ Auto Technician
Tuffy Auto
08.2017 - 05.2021
Technician
Larrys Auto and Truck Repair
01.2015 - 08.2017
Service Manager
Tires Plus
08.2013 - 01.2015
Class B Technician
Firestone Conplete Auto Care
07.2010 - 01.2013
Lube Tech
Toyota Of Ft. Myers
04.2008 - 07.2010
Diploma -
North Fort Myers High School
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