Brandon Smith
Richmond,VA
Summary
Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. analytical leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
5
5
years of professional experience
Work History
General Manager
Mona Cigar Bar & Lounge
03.2023 - Current
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Interacted well with customers to build connections and nurture relationships.
Special Events Coordinator
Bellos Restaurant & Lounge
07.2021 - 03.2023
- Enhanced attendee satisfaction by meticulously planning and executing memorable special events.
- Increased event attendance through targeted marketing efforts and engaging promotional materials.
- Fostered positive relationships with clients, leading to repeat business and strong customer satisfaction ratings.
- Implemented creative solutions for venue challenges, optimizing space usage and enhancing the overall guest experience.
- Provided exceptional on-site support during events, addressing any issues promptly and professionally.
Hotel & Restaurant Manager
Hilton Atlanta
09.2019 - 05.2021
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
Education
Associate of Arts - Business Marketing
Atlanta A&T
Atlanta, GA08.2002
Skills
- Customer Retention
- Interpersonal Skills
- Leadership and team building
- Problem Resolution
- Client Relations
Timeline
General Manager
Mona Cigar Bar & Lounge
03.2023 - Current
Special Events Coordinator
Bellos Restaurant & Lounge
07.2021 - 03.2023
Hotel & Restaurant Manager
Hilton Atlanta
09.2019 - 05.2021
Associate of Arts - Business Marketing
Atlanta A&T
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