Brandon Smith
Memphis,TN
Summary
Precise Aircraft Cleaner with experience efficiently cleaning and organizing interior of aircraft. Skilled at carrying out tasks such as spraying cleaning solution, wiping surfaces, restocking restroom supplies and removing trash. Self-sufficient and independent with talent for working with minimal supervision. Flexible hard worker ready to learn and contribute to team success. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
GE Contact Center
08.2021 - 01.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Aircraft Cabin Cleaner
Hartsfield-Jackson Atlanta International Airport
01.2018 - 03.2020
- Vacuumed floors and cleaned aircraft's cockpit.
- Removed trash from receptacles and seat pockets and replenished aircraft supplies.
- Carried out security checks as required, cleaned tray tables and windows, and rearranged magazines to be presentable.
- Washed, disinfected and restocked lavatories to meet usage demands.
- Removed exterior exhaust stains and washed down aircraft's structural parts.
- Restored and conditioned equipment with thorough cleaning, lubrication and maintenance.
- Maintained cleanliness and presentation of stockroom and organized chemical racks by size, style and color for visual appeal.
- Scrubbed, scraped and sprayed machine parts, equipment and vehicles using scrapers, brushes, cloths, cleaners, disinfectants, vacuums and hoses.
- Inspected parts, equipment and vehicles for cleanliness, damage and compliance with applicable standards and regulations.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Recommended, selected and helped locate out-of-stock merchandise based on customer requests.
- Ordered and restocked supplies to keep workplace operating smoothly.
Education
High School Diploma -
Fairley High School
Memphis, TN05.2017
Skills
- Cleaning practices knowledge
- Familiarity with plane exterior
- Understanding of FAA requirements
- Work ethic
- Customer Service
- Problem Resolution
- Team management
- People skills
- Friendly, positive attitude
- Active listening
- Technical expertise
- Adaptive team player
- Workload priorities
- Safety policy and procedure knowledge
- Data Entry
- Reliability and punctuality
- Adaptability to Change
- Adherence to Safety Regulations
- Organizational abilities
- Teamwork and Collaboration
Timeline
Customer Service Representative
GE Contact Center
08.2021 - 01.2024
Aircraft Cabin Cleaner
Hartsfield-Jackson Atlanta International Airport
01.2018 - 03.2020
High School Diploma -
Fairley High School
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