BRANDON SOEDARMASTO
Levittown,New York
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Overview
5
5
years of professional experience
Work History
Owner
Ceramic Pro Babylon
West Babylon, NY
09.2020 - Current
- Managed day-to-day business operations in the Automotive Customization Industry.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Customer Service Representative
Geico
Woodbury, New York
03.2021 - 09.2021
- Volunteer to quickly learn a new department and assist high call volumes during Covid-19 Pandemic while maintaining a 98%+ monthly CAT/CST
- Answer and directed 60+ calls daily, adjusting to different personalities to effectively solve all customer concerns/issues
- Consistently advised referrals to Homeowners and Renters departments to improve customer retention
College Summer Intern
Geico
Woodbury, New York
06.2019 - 08.2019
- Rotational program to experience different internal departments of Geico such as Sales, Service, Claims and Auto Damage
- Analyzed and compiled raw data to create ideas on where we can implement effective tactics to boost core metrics of Associates
- Presented ideas to Upper Level Management on how to implement the latest technology into training for Region 2 Associates
Auto Damage Analyst
Geico
Woodbury, New York
09.2019 - 03.2019
- Analyze and audit claims to develop ideas on how to eliminate unnecessary losses
- Directly reported to the Director of Region 2 Auto Damage with weekly audit results and consistently adjusted reports to create mitigation strategies
- Generated results from September to March, showcasing the positive impact of claims audit in the Auto Damage Department
Education
Bachelor of Science - Risk Management and Insurance
St. Johns University
Jamaica, New York05.2020
Skills
- Microsoft Word
- Excel
- PowerPoint
- Outlook
Student Involvement
- Gamma Iota Sigma Risk Management and Actuarial Science Fraternity, Member, 2018-2019
- Men’s Club Bowling Team, Captain, Received prestigious awards such as EIBC Rookie of the Year, First Team All-American status for three consecutive years
- Junior Achievement New York, Marketing Competition, 3rd place from Division Avenue High School
Timeline
Customer Service Representative
Geico
03.2021 - 09.2021
Owner
Ceramic Pro Babylon
09.2020 - Current
Auto Damage Analyst
Geico
09.2019 - 03.2019
College Summer Intern
Geico
06.2019 - 08.2019
Bachelor of Science - Risk Management and Insurance
St. Johns University