Brandon Solis
New Rochelle
Summary
Enthusiastic individual eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of productivity and organization and training in any task at hand. Motivated to learn, grow and fulfill any job duties.
Multi-talented individual consistently rewarded for success in planning and operational improvements. Experience in development and staff management procedures positively impacting overall morale and productivity. Understanding the goals of a company and their routes to success is a great driving force for rightful leadership and development. Excellent reputation for resolving problems, improving customer satisfaction and driving over all improvement. Diligent and reliable individual that is well-versed in accurately coordinating a team of people, understanding the needs of a company, applying urgency into day-to-day tasks with effectiveness.
Overview
12
12
years of professional experience
Work History
Assistant Store Director of Operations
Saks OFF 5TH
07.2022 - Current
- Led daily operations to enhance team efficiency and improve customer satisfaction.
- Developed training programs for new staff, fostering skill development and operational knowledge.
- Streamlined inventory management processes, reducing discrepancies and improving stock accuracy.
- Implemented promotional strategies to drive sales growth and increase brand visibility.
- Oversaw loss prevention initiatives, enhancing security measures and minimizing shrinkage rates.
- Managed daily operations, ensuring smooth workflow and timely completion of tasks.
- Oversaw scheduling, maintaining adequate staff coverage while minimizing labor costs.
- Assisted in recruiting new team members, conducting interviews, and facilitating onboarding processes for new hires.
- Maintained a clean, safe, and organized store environment for both customers and employees.
- Empowered employees through ongoing coaching and development opportunities leading to higher productivity.
- Collaborated with the Store Director to develop and execute strategic plans for store growth.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Assistant Inventory Manager
Nordstrom Rack
04.2019 - 07.2022
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Handled day-to-day shipping and receiving overseeing more than 3,000 packages per day, & 12,000 packages a week.
- Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
- Maximized coverage by carefully allocating resources, setting schedules and delegating assignments.
- Scanned and entered new inventory, updated numbers and investigated variances.
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Created and enforced detailed organization processes to increase quality service standards.
Retail Assistant Manager
Nordstrom Rack
08.2018 - 04.2019
- Completed store opening and closing procedures, including counting drawers and managing security.
- Trained new associates in successful sales and performance strategies.
- Demonstrated exemplary customer service by engaging clients on sales floor.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
- Acted as in-store sales leader and maintained strong presence on floor to build relationships with customers, support and develop team and increase revenue.
- Upheld company customer service standards to provide customers with outstanding service and friendly environment.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Modeled effective leadership to gain commitment to store goals and training to exceed industry standards.
Retail Sales Associate
Target
09.2013 - 11.2015
- Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
- Supported efficient and timely replenishment of sales floor merchandise.
- Assisted customers with prompt and polite support in-person and via telephone.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Assisted customers by answering questions and fulfilling requests.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Education
High School Diploma -
Iona Preparatory School
New Rochelle, NY4 2012
Associate of Applied Science - Criminal Justice: Corrections
Westchester Community College
Valhalla, NY4 2015
Skills
- Shipping and receiving
- Loading and unloading
- Scheduling and coordinating
- Safety and compliance
- Staff supervision
- Staff Management
- Process improvement
- Team management
- Problem resolution
- Bilingual
- Experienced with Excel, Microsoft, Powerpoint
- Technology Experienced, Computer, Mobile Devices, Stock Equipment
- Store operations
- Employee coaching
- Performance assessment
Accomplishments
- Quarter All-Star for Nordstrom in 2016
- Sales Floor Leadership role 2016
- 4th Quarter Assistant of the Month 2019
Timeline
Assistant Store Director of Operations
Saks OFF 5TH
07.2022 - Current
Assistant Inventory Manager
Nordstrom Rack
04.2019 - 07.2022
Retail Assistant Manager
Nordstrom Rack
08.2018 - 04.2019
Retail Sales Associate
Target
09.2013 - 11.2015
Associate of Applied Science - Criminal Justice: Corrections
Westchester Community College
High School Diploma -
Iona Preparatory School