Brandon Somaru
Summary
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements. Quality assurance professional with keen eye for detail and thorough approach to testing. Effective in identifying and addressing software issues to improve overall product quality. Strong collaborator known for achieving results and adapting to dynamic project requirements. Proficient in test strategy development, automation, and defect tracking.
Overview
7
7
years of professional experience
Work History
Car Inspector
MTA Staten Island Railway
07.2024 - Current
- Conducted thorough inspections of subway and rail cars to ensure adherence to MTA safety and operational standards, ensuring all components meet regulatory guidelines
- Performed preventative maintenance and repairs on electrical, mechanical, and hydraulic systems, including brakes, doors, motors, and HVAC systems, to ensure optimal functionality and safety
- Diagnose and troubleshoot complex issues with car components such as brakes, doors, motors, HVAC systems, and other mechanical and electrical systems, using specialized diagnostic tools and equipment
- Work closely with management and the maintenance team to address complex technical problems, recommend solutions, and enhance the reliability of rail cars
- Maintain accurate and detailed records of inspections, maintenance activities, repairs, and any faults identified during work
- Ensure that all documentation complies with company policies and industry regulations
- Ensure all work complies with safety regulations, industry best practices, and MTA standards, with a focus on maintaining a safe and efficient fleet
- Reduced inspection times by streamlining processes and implementing efficient techniques.
Traffic Management Center Operator
M&J Engineering
01.2023 - 07.2024
- Monitored and adjusted traffic signal operations using real-time data, optimizing traffic flow and reducing congestion
- Collaborated with emergency services to ensure timely responses to traffic incidents and address public safety concerns
- Use CCTV cameras, GUI displays, and other systems to monitor traffic flow and incidents
- Maintained accurate records of traffic incidents, equipment malfunctions, and preventive maintenance schedules Work with emergency response personnel to coordinate responses to incidents
- Coordinated with road maintenance teams and key stakeholders to improve traffic control measures and overall infrastructure efficiency
- Maintain systems Perform routine equipment checks and monitor system performance
Quality Assurance Test Engineer
ESI Elevator Systems
06.2022 - 01.2023
- Performed comprehensive structural and modal analyses to validate the integrity of elevator systems and optimize their performance Contributed to the evolution of the company''s QA processes by staying current with industry trends and best practices, ensuring optimal testing methodologies were utilized.
- Conducted in-depth material analysis to identify the most efficient and cost-effective solutions for shock absorber springs
- Maintained a strong focus on end-user satisfaction through thorough understanding of customer requirements and expectations during testing phases.
- Implemented conical spring technology to enhance shock absorber efficiency while maintaining low manufacturing costs
- Collaborated with development teams to identify, reproduce, and resolve software issues promptly. Created comprehensive test plans, test scripts, and use cases to support testing objectives.
- Tracked test reports and failures determined by root cause data trends.
- Maintained up-to-date documentation of all test plans, procedures, results, and defect tracking databases for future reference or audits.
Customer Service Associate Team Leader
Walgreens
06.2018 - 06.2020
- Improved customer satisfaction by implementing effective strategies to address concerns and enhance service delivery
- Streamlined inventory management processes to optimize space utilization and ensure easy access to products
- Led and mentored the customer service team, driving improvements in service quality and operational efficiency
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
- Handled billing and payment issues by following guidelines and resolving disputes.
- Managed high call volume with exceptional time management skills, minimizing wait times for customers.
- Collaborated with cross-functional teams to improve overall customer experience and satisfaction levels.
Education
Bachelor of Science - Industrial Technology- Facility Management
Farmingdale State College
2350 Broadhollow Road, Farmingdale, New York 1173505-2024
High School Diploma -
Baldwin High School
841 Ethel T Kloberg Dr, Baldwin, NY 1151006.2020
Certificate of Technical Studies - Automotive Technology and Management
Nassau BOCES, Joseph M. Barry Career & Technical Education Center
1196 Prospect Ave, Westbury, NY 1159005.2020
Skills
- Electrical Testing & Troubleshooting
- Project management
- Project planning and development
- Schedule management
- Excellent communication and interpersonal skills
- MS Excel & MS Office Proficiency
- Real-time Traffic Monitoring & Signal Adjustment
- Traffic Incident Response & Coordination
- Data Analysis & AutoCAD Expertise
- Electrical & Mechanical Systems Knowledge
- Diagnostic Tools & Maintenance Equipment Proficiency
- Strong Problem-solving & Troubleshooting Abilities
- Technical Manual & Schematics Interpretation
- Communication & Problem-solving
- Team collaboration Ability to work in a team
- Detail Oriented
- Documentation and reporting
- Vehicle inspection expertise
Timeline
Car Inspector
MTA Staten Island Railway
07.2024 - Current
Traffic Management Center Operator
M&J Engineering
01.2023 - 07.2024
Quality Assurance Test Engineer
ESI Elevator Systems
06.2022 - 01.2023
Customer Service Associate Team Leader
Walgreens
06.2018 - 06.2020
Bachelor of Science - Industrial Technology- Facility Management
Farmingdale State College
High School Diploma -
Baldwin High School
Certificate of Technical Studies - Automotive Technology and Management
Nassau BOCES, Joseph M. Barry Career & Technical Education Center
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