Brandon Stanford
Otis Orchards,WA
Summary
Dynamic and results-driven professional with extensive experience at Goodwill Industries, excelling in customer service and cash handling. Proven ability to enhance customer satisfaction and streamline checkout processes, achieving a significant reduction in wait times. Strong team collaborator with a commitment to integrity. and reliability, ensuring accurate financial transactions and fostering positive customer relations. Occasional supervisory responsibilities such as MOD (manager on duty) when no other manager was available. Apply prices to items without tags.
Overview
3
3
years of professional experience
Work History
Cashier I / Cashier II & Production
Goodwill Industries Of The Inland Northwest
Spokane Valley, WA
03.2023 - Current
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Assisted customers with inquiries and product selections to foster positive shopping environment.
- Balanced cash drawer daily, ensuring accurate reporting of all transactions.
- Collaborated with team members to streamline checkout processes and improve workflow efficiency.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Implemented strategies to reduce wait times during peak hours, improving overall service efficiency.
- Monitored inventory levels at registers, facilitating timely replenishment of merchandise as needed.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Reduced processing errors by meticulously following transaction procedures.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Assisted in inventory management, contributing to reduction in stock discrepancies.
- Enhanced customer service experience by efficiently processing purchases and returns.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Enhanced shopping experience, provided product information and location assistance.
- Handled cash with high accuracy and took care to check bills for fraud.
- Operated cash register to record transactions accurately and efficiently.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Processed refunds and exchanges in accordance with company policy.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Learned duties for various positions and provided backup at key times.
- Performed cash, card, and check transactions to complete customer purchases.
- Improved efficiency, organized checkout area for optimal workflow.
- Trained new cashiers on operational procedures and customer service best practices.
- Answered questions about store policies and addressed customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Boosted team efficiency, shared best practices in cash handling and customer interaction.
- Ensured accuracy in financial transactions, reconciled cash with receipts daily.
- Contributed to significant decrease in queue times by streamlining checkout process.
- Implemented loss prevention strategies, reducing instances of theft at checkout.
- Fostered positive customer relations by resolving complaints and inquiries promptly.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Used POS system to enter orders, process payments and issue receipts.
- Worked with floor team and managers to meet wide range of customer needs.
- Set up new sales displays each week with fresh merchandise.
- Processed customer transactions efficiently, ensuring accuracy and timely service.
- Maintained organized cash register and ensured compliance with cash handling procedures.
- Collaborated with team members to optimize workflow during peak hours, enhancing customer experience.
- Trained new cashiers on register operations and customer service best practices.
- Implemented strategies for minimizing errors in cash handling, improving overall transaction accuracy.
- Monitored inventory levels at the register area, facilitating restocking as needed to meet demand.
- Resolved customer complaints effectively, fostering a positive shopping environment and customer loyalty.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Increased sales of promotional items by informing customers about current offers.
Education
High School Diploma -
Columbia Virtual Academy
Kettle Falls, WA06.2025
Skills
Customer service
Customer assistance
Work ethic and integrity
Patience and empathy
Cash handling
Time management skills
Cleaning and sanitizing
Team collaboration
Customer service excellence
Money handling
Reliability and punctuality
Cash handling and management
Customer relations
Cash register operation
Written and verbal communication
Professionalism and courtesy
Cash management
Cash register systems
Cash handling expertise
Payment processing
Product restocking
Conflict resolution
Product knowledge
Refunds and exchanges
Issue resolution
Merchandise restocking
Cash drawer balancing
Complex Problem-solving
POS system operations
Payment collection
POS systems
Refund handling
Guest inquiries
Attention to detail
Inventory management
Currency counting
Inventory control
Decision making aptitude
Sales expertise
Daily reporting
Retail merchandising
Product recommendations
Drawer balancing
Returns processing
Point of sale operation
Purchase assistance
Point-of-sale system operation
Point of sale proficiency
Fraud prevention awareness
Loss prevention
Staff mentoring
Payment posting
Regulatory compliance
Multitasking and organization
Clear communication
Empathy and patience
Inventory restocking
Credit card processing
Basic math
Visual merchandising
Upselling techniques
Sales transactions
Promotions and discounts
Gift card handling
Exchanges processing
Hospitality and accommodation
Checkout monitoring
Scanner operations
Receipt handling
Transaction handling
Credit and cash transactions
Dependability and reliability
Problem-solving
Honest and dependable
Accomplishments
I started at Cashier I quickly moved to
Cashier II and have occasionally performed managerial functions and responsibilities.
Timeline
Cashier I / Cashier II & Production
Goodwill Industries Of The Inland Northwest
03.2023 - Current
High School Diploma -
Columbia Virtual Academy