Brandon Steer
Harlingen,TX
Summary
Meticulous and agile solar technician well versed at solar panel installation in compliance with site assessments and schematics. Identifies installation locations with proper orientation, area, solar access and structural integrity for photovoltaic arrays. Works tirelessly under pressure, meets deadlines and delivers exemplary customer service.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Call Center Customer Service Representative
Advanced Call Center Technologies LLC
Harlingen, TX
2023.05 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls and emails to answer questions about products and services.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
Solar Technician
Greyco
01.2022 - Current
- Conducted site visits, assessing solar panel placement and accurately measuring installation areas.
- Acquired necessary permits and verified compliance with local and state codes to reduce installation issues.
- Determined appropriate sizes, ratings and locations for system overcurrent devices, disconnect devices, and grounding equipment.
- Verified completion of inspections prior to installation processes to reduce delays.
- Inventoried supplies and materials for installations and repairs, documented changes and requested new inventory to meet expected demand.
- Examined blueprints, technical documentation and customer facilities to determine appropriate locations for installations.
Customer Service Lead
Burlington
11.2021 - 11.2022
- Assist managers by counting and reconciling tills, store, and verifying deposits at the end of the day.
- Communicate effectively with supervisors, associates, and customers.
- Coordinate meal and break periods and monitor schedule adherence.
- Conduct transaction audit while cashiers are serving customers to ensure all items are accurately scanned in a timely manner and accounted for and provide feedback to the cashier based on results from adult.
- Provided primary customer support to internal and external customers.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Carpentry/Roofing Laborer
Mickels Construction & Snow Removal
01.2019 - 01.2021
- Inspected problem roofs to determine best repair procedures.
- Attended professional development classes to keep up with new roofing technology.
- Managed inventory of roofing supplies and materials.
Education
No Degree - Paramedic
Texas State Technical College - Harlingen
Harlingen, TX03.2026
Skills
- Flexible
- Corrective Actions
- Able to work in fast-paced environment
- Quality Production
- Onsite Support
- Team Training
- Project Requirements
- Team Meetings
- Worksite Safety
- Able to work independently
- Emergency Situations
- Providing Feedback
- Safety Requirements
Certification
- Paramedic
- EMT - Emergency Medical Technician
Languages
Spanish
Limited Working
Timeline
Call Center Customer Service Representative
Advanced Call Center Technologies LLC
2023.05 - Current
Solar Technician
Greyco
01.2022 - Current
Customer Service Lead
Burlington
11.2021 - 11.2022
Carpentry/Roofing Laborer
Mickels Construction & Snow Removal
01.2019 - 01.2021
No Degree - Paramedic
Texas State Technical College - Harlingen
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