Brandon Stewart
Richmond,VA
Summary
Qualified Advanced Technical Support Specialist with 16 years of help desk and customer service experience. Provides comprehensive Product/Technical support. Adept at engaging customers by identifying issues and streamlining steps to effectively resolve technical issues. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
20
20
years of professional experience
Work History
Technical Support Specialist
Norman Window Fashions
12.2007 - Current
- App/Design, Measure Guidance, Order Guidance, Installation and Repair Guidance on all products via phone queue or e-mail for Manufacturing/Wholesale Window Treatment Company.
- Motorization programming, troubleshooting, and integration assistance for all available products
- Provide last line support Support Customer Service, Sales Managers, Regional Managers, and General Managers
- Previously managed installation team for National/Local Accounts
- Previously responsible for all shipping related aspects for East Coast
Inside Sales
Patton Inc,.
01.2004 - 09.2007
- Answered customers' questions regarding products, prices, and availability.
- Processed commercial orders for Industrial Compressed Air Company
- Managed Parts dept.
- Managed Shipping/Receiving
Education
Associate of Applied Science - Telecommunications Technology
ECPI
Glen Allen, VA04.2003
Skills
- Able to troubleshoot/repair all types of products whether commercial/residential
- Able to process information quickly to achieve correct results
- Attention to detail coming from custom product business
- Able to change processes to make them more efficient for future requests
- Highly Motivated and know that nothing in life is promised only earned
Timeline
Technical Support Specialist
Norman Window Fashions
12.2007 - Current
Inside Sales
Patton Inc,.
01.2004 - 09.2007
Associate of Applied Science - Telecommunications Technology
ECPI
Similar Profiles
TAKERIA ROBERTSONTAKERIA ROBERTSON
Customer Service Executive at Norman Window FashionsCustomer Service Executive at Norman Window Fashions
GREGG HUNSBERGERGREGG HUNSBERGER
Territory Sales Manager, Installation Trainer at Norman Window FashionsTerritory Sales Manager, Installation Trainer at Norman Window Fashions
Brian EnglishBrian English
Field Sales Representative at Springs Window FashionsField Sales Representative at Springs Window Fashions