Brandon Stricklen
Memphis,TN
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
10
10
years of professional experience
Work History
Sanitation Worker
Work Local
Memphis, TN
01.2024 - Current
- Washed down facility walls, floors, and doors regularly with cleaning solutions and sprayers.
- Maintained a sanitary environment with daily inspections and timely maintenance of assigned areas.
- Collected, sorted, and disposed of garbage and recycling from production work areas.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
Personal Assistant
Maplebear Inc.
08.2021 - Current
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Improved time management of the executive through effective prioritization and organization of tasks.
Front Desk Guest Service Agent
Hampton Inn Suites
New Albany, MS
03.2022 - 02.2024
- Collaborated with housekeeping staff to ensure timely room availability and optimal guest experience.
- Developed strong relationships with repeat customers, leading to increased loyalty and return visits.
- Enhanced guest satisfaction by promptly addressing inquiries and resolving concerns.
- Balanced cash drawer accurately at the end of each shift, ensuring accountability for all transactions processed during work hours.
Night Auditor
Comfort Inn Hotel
Tupelo, MS
07.2021 - 03.2022
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
Night Auditor
Hallmarc Inn
New Albany, MS
12.2017 - 02.2020
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
- Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
- Demonstrated proficiency in various software systems used for reservation management, billing adjustments, and report generation.
- Promoted a positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during overnight shifts.
- Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Streamlined the check-in and check-out process for guests, ensuring a smooth experience during overnight hours.
- Utilized strong problem-solving skills while handling any logistical challenges that arose throughout the course of nightly duties.
- Provided exceptional customer service to overnight guests, addressing inquiries, and offering assistance as needed.
- Generated and printed daily financial reports to track hotel performance.
- Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
CAP Team 1 Associate
Walmart
New Albany, MS
03.2015 - 12.2017
- Adapted readily to changing priorities as needed throughout the workday, maintaining flexibility in response to evolving store conditions.
- Ensured accurate inventory counts through diligent attention to detail during stock audits.
- Trained new CAP Team 1 Associates in proper procedures and best practices, contributing to overall team success.
- Resolved customer issues professionally, demonstrating empathy while upholding company guidelines for returns or exchanges policy matters.
Education
Hotel Restaurant Management - Hospitality
Houston Community College
Houston, TXSkills
- Sanitation regulations
- Chemical handling
- Hazardous materials handling
- Industrial cleaning
Accomplishments
- Achieved Result through effectively helping with Task.
- Collaborated with team of Number in the development of Project name.
- Achieved Result by completing Task with accuracy and efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Additional Information
I also have became an Independent Contractor.
Languages
English
Full Professional
Timeline
Sanitation Worker
Work Local
01.2024 - Current
Front Desk Guest Service Agent
Hampton Inn Suites
03.2022 - 02.2024
Personal Assistant
Maplebear Inc.
08.2021 - Current
Night Auditor
Comfort Inn Hotel
07.2021 - 03.2022
Night Auditor
Hallmarc Inn
12.2017 - 02.2020
CAP Team 1 Associate
Walmart
03.2015 - 12.2017
Hotel Restaurant Management - Hospitality
Houston Community College