Brandon Swanson
Charlotte ,NC
Summary
Extensive experience in customer service, records maintenance, and application review. Proven success in managing high volumes of customer inquiries and enhancing satisfaction through attentive service. Skills in problem-solving, time management, and producing detailed reports, bringing strong attention to detail and a commitment to efficiency. Successful at managing high caseloads in fast-paced environments.
Overview
2
2
years of professional experience
Work History
Insurance Assistant
Swanson Insurance
08.2023 - Current
- Customer service: Answering phones, responding to emails, and directing customer inquiries
- Records: Maintaining insurance records, preparing documentation, and filing documents
- Applications: Reviewing applications for accuracy and helping customers file new claims
- Reports: Producing reports for the agent
- Other tasks: Gathering information from clients, calculating insurance premiums and awards, and recommending claim actions
Waiter
Olive Garden
02.2023 - 06.2023
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
Insurance Agent Assistant
Nationwide Insurance Agency
06.2022 - 05.2023
- Customer service: Answering phones, responding to emails, and directing customer inquiries
- Records: Maintaining insurance records, preparing documentation, and filing documents
- Applications: Reviewing applications for accuracy and helping customers file new claims
- Reports: Producing reports for the agent
- Other tasks: Gathering information from clients, calculating insurance premiums and awards, and recommending claim actions
Education
Bachelors - Finance & Accounting
University of North Carolina At Charlotte
Charlotte, NC05.2026
High School Diploma -
Metrolina Christian Academy
Indian Trail, NC05.2022
Skills
- Teamwork and Collaboration
- Fast Learner
- Customer Service
- Problem-Solving
- Attention to Detail
- Time Management
Timeline
Insurance Assistant
Swanson Insurance
08.2023 - Current
Waiter
Olive Garden
02.2023 - 06.2023
Insurance Agent Assistant
Nationwide Insurance Agency
06.2022 - 05.2023
Bachelors - Finance & Accounting
University of North Carolina At Charlotte
High School Diploma -
Metrolina Christian Academy
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