Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Daisy Hernandez

Villa Park,IL

Summary

Proven Insurance Assistant at COUNTRY Financial, adept in document management and fostering teamwork, enhanced underwriting accuracy and client satisfaction. Excellently balanced high call volumes at Dyson, improving customer service. At Hilton Garden Inn Hotel, streamlined guest experiences, demonstrating exceptional attention to detail and collaboration skills.

Overview

8
8
years of professional experience

Work History

Insurance Assistant

COUNTRY Financial
02.2023 - 03.2024
  • Liaised with medical professionals to obtain accurate information for the underwriting process, ensuring clients received appropriate coverage.
  • Balanced multiple tasks and deadlines while maintaining a strong focus on client satisfaction, demonstrating excellent time management skills.
  • Collaborated effectively with team members to meet and exceed departmental goals, fostering a positive work environment.


Phone Operator

Dyson
09.2018 - 02.2019
  • Contributed to a positive work environment by supporting team members in handling difficult calls or resolving complex issues.
  • Enhanced customer satisfaction by efficiently handling incoming calls and addressing inquiries.
  • Maintained professionalism and courtesy while managing high call volumes during peak hours.
  • Pleasantly greeted all callers and asked how to be of assistance.

Front Desk Agent

Hilton Garden Inn Hotel
08.2016 - 11.2018
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.

Education

Certification - Medical Billing & Coding

Rasmussen University
Online
09.2024

High School Diploma -

Addison Trail High School
Addison, IL
05.2018

Skills

  • Document Management
  • Sales Support
  • Data Entry
  • Appointment Scheduling
  • Attention to Detail
  • Teamwork and Collaboration
  • Customer Service

Languages

Spanish
Native or Bilingual

Timeline

Insurance Assistant

COUNTRY Financial
02.2023 - 03.2024

Phone Operator

Dyson
09.2018 - 02.2019

Front Desk Agent

Hilton Garden Inn Hotel
08.2016 - 11.2018

Certification - Medical Billing & Coding

Rasmussen University

High School Diploma -

Addison Trail High School
Daisy Hernandez