Nicole Fleming
Marysville
Summary
Data Entry Clerk with expertise in data processing, coding, and transcription. Demonstrates exceptional speed and accuracy in data entry tasks. Strong communication skills enhance collaboration within teams. Adaptable and flexible in various work environments.
Overview
16
16
years of professional experience
Work History
Insurance Assistant
Liberty Northwest Insurance Company
Seattle
01.2007 - 07.2021
- Prepare miscellaneous forms/documents (identification cards, certificates, endorsements, schedules, etc.)
- Process other insurance transactions to provide customer service and support efforts to acquire and retain profitable business
- Perform other related support duties as requested, such as answering phones, processing mail, assisting customers, scanning, photocopying, efiling on Eportal website and insurance check processing
- Ensure that policy transactions are issued and changes are recorded accurately and in a timely manner by rating and/or entering transactions for Commercial Lines
- Screen transactions to determine proper processing. Refer to underwriters those transactions that require their attention; complete transactions directly if within delegated authority limits
- Provide timely and professional customer service to agents to facilitate the processing of business. Communicate as needed with agents to obtain information needed to complete screening and transactions, etc.
- Contribute to effective marketing of the Company products by answering questions, resolve problems on topics such as policy status, billing, etc, and explaining new or revised products and processes
- Order and screen miscellaneous reports needed in the rating and underwriting processes, such as Motor Vehicle Reports, loss history reports, credit checks, outside inspections, loss control, etc.
- Perform various job duties and tasks as required
Courtesy Clerk/Bakery Assistant
Quality Food Centers (QFC)
Bothell
07.2005 - 12.2006
- Assist in the quick and efficient checkout service of customers
- Provide bagging services and carry out service
- Conduct price checks
- Restock shelves with new inventory as well as ‘returned’ items
- Maintain visual appeal of store shelves by cleaning and fronting products as well as arranging endcaps
- Providing excellent customer service regarding customer inquiries and orders
- Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products
- Stay current with present, future, seasonal and special ads
- Adhere to all food safety regulations and guidelines
- Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
- Notify management of customer or employee accidents
- Clean up spills as needed, collect and pick up trash inside store and parking lot
- Clean all areas inside and outside of store
- Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud
- Collaborate with Front-end associates to encourage teamwork
- Assist in monitoring and controlling expenses for the department
- Maintain an awareness of inventory/stocking conditions note any discrepancies in inventory
Education
High School Diploma -
Mountlake Terrace High School
Mountlake Terrace, WA06-2005
Skills
- Microsoft Office Word
- Microsoft Office Excel
- Microsoft Office PowerPoint
- Microsoft Office OneNote
- Microsoft Lync Communicator
- Windows XP/Vista
- AS/400
- 80 WPM
- 10-key
- Eportal
- Ability to multitask
- Attention to detail
- Time management
- Experienced in fast-paced working environments
- Excellent written and oral communication
- Equally successful in both team and self-directed settings
- Experience with multi-line phone systems
- Data entry
- Record keeping
- Insurance documentation
- Underwriting support
- Team collaboration
- Team player attitude
- Document management
- Problem solving
- Conflict resolution
- Background in insurance
- Data integrity
- Critical thinking
- Reliability
- Data entry software
- E-filing
- Professional and mature
- Resourceful
- Office administration
- Confidentiality maintenance
- Document preparation
- Transaction processing
- Effective communication
- Information verification
- Document scanning
- Basic math
Affiliations
- Spending time with my Fiance and loved ones.
- Listening to various podcasts but mostly ones on True Crime.
- Reading
- Camping
- Fishing with my Fiance
- Photography
- Video Game- Ant Legion
References
References available upon request.
Timeline
Insurance Assistant
Liberty Northwest Insurance Company
01.2007 - 07.2021
Courtesy Clerk/Bakery Assistant
Quality Food Centers (QFC)
07.2005 - 12.2006
High School Diploma -
Mountlake Terrace High School