Missy VanGroll
Green Bay,WI
Summary
Outgoing insurance assistant with great customer service experience and managing multiple tasks successfully. Hardworking professional committed to providing outstanding customer service and assistance.
Overview
14
14
years of professional experience
Work History
Insurance Assistant
Wisconsin Mutual Insurance
04.2016 - Current
- Served as point-of-contact for customers.
- Answers general questions.
- Set up claims.
- Obtains estimates and photos from body shops.
- Makes auto and medical payments.
- Request medical records.
- Sends out letters.
- Works with Enterprise Rent-A-Car for customer rentals.
- Works with Law Offices, General Contractors and Medicare.
- Files.
Receptionist and Customer Service
Krider Pharmacy
05.2011 - 12.2017
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Complete general office duties.
- Clean and organize home health area.
- Blister packed medications for assisted living homes.
Legal Intern
Antiphon Law
05.2013 - 12.2015
- Performed legal and general research, drafting memoranda and correspondence.
- Sat in on initial client meetings and court hearings.
- Performed legal research using LexisNexis
- Sorted legal documents, filing and case materials in clear, orderly systems.
- Organized legal filing system to maximize efficiency.
Pool & Breakfast Attendant and Housekeeper
AmericInn Hotel
04.2009 - 04.2011
- Cleaned pool area.
- Observed guests to ensure safety.
- Assisted with cleaning hotel rooms and laundry
- Replenished and cleaned continental breakfast food and drink area.
Education
Associate of Applied Science - Paralegal
Rasmussen College
Green Bay, WI12.2015
High School Diploma -
Preble High School
Green Bay, WI06.2011
Skills
- Customer Experience
- Claims Preparation
- Clear Written Communication Skills
- Microsoft Office
- Excellent Administrative Abilities
- Telephone Etiquette
- Customer Interaction
- Office Support
- Insurance Knowledge
Volunteer Experience
Volunteered for the community homeless shelter and Bayfest.
Timeline
Insurance Assistant
Wisconsin Mutual Insurance
04.2016 - Current
Legal Intern
Antiphon Law
05.2013 - 12.2015
Receptionist and Customer Service
Krider Pharmacy
05.2011 - 12.2017
Pool & Breakfast Attendant and Housekeeper
AmericInn Hotel
04.2009 - 04.2011
Associate of Applied Science - Paralegal
Rasmussen College
High School Diploma -
Preble High School