MAKENZIE BACON
Grafton,Massachusetts
Summary
I bring a diverse background in customer service, retail, childcare, and insurance, which has helped me develop strong communication, problem-solving, and interpersonal skills. My experience at Dunkin' Donuts and Kohl's allowed me to build a solid foundation in customer relations, teamwork, and handling fast-paced environments. Working in childcare taught me patience, responsibility, and the ability to manage multiple tasks while providing a safe and nurturing environment. Currently, I am employed at an insurance agency, where I am expanding my knowledge of insurance products and client services, honing my attention to detail and professionalism. I am dedicated, adaptable, and eager to continue growing my skills, and contributing positively to any team I join.
Overview
6
6
years of professional experience
Work History
Insurance Assistant
David Bruett Insurance Services
01.2025 - Current
- Assisted clients with policy inquiries and coverage options.
- Processed insurance applications and maintained accurate records.
- Scheduled appointments and managed client follow-ups efficiently.
- Reviewed policy documents for accuracy and compliance.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Infant Teacher
Next Generation Children's Centers
09.2024 - 01.2025
- Encouraged independence while providing guidance during mealtime routines such as eating independently or helping feed others.
- Developed and implemented daily lesson plans to support infant development.
- Organized and maintained a safe, clean, and stimulating learning environment for infants.
- Participated in team meetings to discuss curriculum plans, student progress, and classroom management strategies.
Infant Teacher
Next Generation Children's Centers
08.2021 - 08.2024
- Work summers when I am in my hometown on break from College
- Organized and maintained a safe, clean, and stimulating learning environment for infants.
- Encouraged independence while providing guidance during mealtime routines such as eating independently or helping feed others.
- Incorporated music into everyday routines to promote creativity and motor development.
- Helped develop gross motor skills through playtime activities such as crawling, walking, running, jumping.
Food Runner
Sidelines Sports Bar and Grille
09.2023 - 12.2023
- Seasonal
- Assisted servers in setting up tables for guests.
- Organized food orders and ensured accuracy of items served to customers.
- Greeted and welcomed customers as they arrived at the restaurant.
- Checked all dishes before delivering them to ensure quality standards were met.
- Provided assistance with clearing plates from tables after meals were completed.
- Cleaned and sanitized work areas throughout shift including counter tops, floors, equipment.
Customer Service Representative
Kohl's
01.2021 - 08.2021
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered customer inquiries and provided accurate information regarding products and services.
Barista
Dunkin' Donuts
11.2019 - 02.2020
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Stocked shelves with ingredients needed to make coffee drinks.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Provided excellent customer service by responding to inquiries quickly and professionally.
Education
Bachelor of Science - Business Accountancy
Salem State University
Salem, MA05.2026
High School Diploma - undefined
Grafton High School
Grafton, MA05.2022
Skills
- Child development expertise
- Patience and compassion
- Empathy
- Lesson planning
- Communication skills
- Quick learner
- Customer service
- Cash Handling
- Strong computer skills
- Training in food handling preparation
- Multitasking abilities
- Customer complaint handling
- Customer satisfaction
- Product restocking
- Price checking
- Returns and exchanges
- Problem-solving aptitude
- Time management abilities
- Sales techniques
- Insurance coverage limits
- Policy renewals
- Verbal and written communication
- Insurance regulations
- Data entry
- Organizing and prioritizing work
- Time management
- Multitasking
- Effective communication
Timeline
Insurance Assistant
David Bruett Insurance Services
01.2025 - Current
Infant Teacher
Next Generation Children's Centers
09.2024 - 01.2025
Food Runner
Sidelines Sports Bar and Grille
09.2023 - 12.2023
Infant Teacher
Next Generation Children's Centers
08.2021 - 08.2024
Customer Service Representative
Kohl's
01.2021 - 08.2021
Barista
Dunkin' Donuts
11.2019 - 02.2020
Bachelor of Science - Business Accountancy
Salem State University
High School Diploma - undefined
Grafton High School