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Experienced Insurance Specialist with exceptional planning and problem-solving abilities. Boasts 5 years of valuable experience and a strong willingness to tackle any challenge. Known for being organized, driven, and adaptable, with a proven track record of effectively managing high caseloads in fast-paced environments. Bilingual Insurance Clerk fluent in English and Spanish, with a background of over 5 years handling Texas Farm Bureau payments, adjustments, and claims. Highly motivated and eager to take on new challenges, possessing a strong work ethic, adaptability, and exceptional interpersonal skills. Thrives in unsupervised settings and quickly masters new skills.

Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills.

Poised to contribute strong interpersonal, communication (verbal and written), organizational skills and experience to your organization in a front-line customer focused role utilizing skills such as:

• Superior customer service.
• Excellent computer and internet skills: Proficient with Microsoft word, Excel, Outlook, Agency Management System, Salesforce and related software to effectively complete a variety of tasks with reasonable speed and accuracy.
• Getting information: Observing, receiving, and otherwise obtaining information from all relevant sources.
• Interpersonal skills: Experienced at developing and maintaining professional relationships, superior at effectively responding to and resolving complex issues.
• Time management skills: Ability to prioritize, plan and organize daily work routines.
• Active learning: Understanding the implications of new information for both current and future problem-solving and decision-making. Ability to learn, apply and retain information.
• Strong attention to detail and active listening skill: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate.
• Ability to research, resolve and interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.


A result-oriented professional with 2 years of experience in insurance, Customer Service, and Team Management. An implementer with recognized proficiency in spearheading operations/ business with an aim to accomplish corporate plans & goals successfully. Resourceful at maintaining relationships with clients to achieve quality product and service norms by resolving their service-related critical issues.

Tina Dohe

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Insurance Assistant

Teller

Secretary/Accounting

Home Health Aide/CNA

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Accounting Specialist -

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Insurance Assistant

Teller

Secretary/Accounting

Home Health Aide/CNA

Accounting Specialist -

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