Brandon Thomas
Phoenix,AZ
Summary
Dedicated Certified Personal Trainer and High School Football Coach focused on helping competitive athletes and clients of all fitness levels reach their full potential. I specialize in creating practical training plans that improve strength, mobility, and performance. Whether it’s for the field or everyday life. I pride myself on clear communication and a hands on approach to help every individual understand their progress and hit their goals.
Overview
2026
2026
years of professional experience
Work History
Head Junior Varsity (JV) Football Coach
Agua Fria High School
Avondale, AZ
2025 - Current
- Design and implement a comprehensive strength, conditioning, speed, agility, and flexibility programs for athletes.
- Teach and supervise correct exercise techniques, monitor progress, and provide nutritional guidance.
- Works with offensive and defensive coaches to develop cohesive football program.
- Coordinated with parents, boosters, and other resources to meet team needs involving equipment and travel arrangements.
- Negotiated and resolved conflicts between players, parents and staff to restore order.
- Instilled discipline and principles of good sportsmanship in players.
- Works closely with athletic trainers and medical staff on injury reduction strategies and rehabilitation support.
Strength and Conditioning Coach - Defensive Coord.
Raiders AZ Youth Football
Avondale, AZ
2021 - 2025
- Helped athletes set, pursue and attain individual and team goals.
- Enhanced functional movement pattern of each athlete.
- Developed and implemented programs focused on improving power, speed and endurance.
- Led high-performance daily training sessions for Raiders AZ athletes.
Material Damage Claims Adjuster Specialist
National General Insurance
04.2023 - Current
- Primary role is to investigate and confirm the facts of loss for automobile accidents.
- Highly proficient at analzying coverage and policy language.
- Works closley with insured and claimant attorneys, appraisers, and body shops to negotiate and settle claims.
- Well versed in reviewing police reports, witness statements, and reviewing photo and video evidence to determine coverage and liability.
Mortgage Loan Processor
Caliber Home Loans, Inc.
04.2020 - 09.2022
- Regarded as one of the most knowledgeable, efficient, and experienced processors on my team and region.
- Consistently exceeded my monthly funding goals while maintaining amazing customer service and quality assurance.
- Closed hundreds of VA, FHA and Conventional mortgages during my two year tenure with Caliber Home Loans, Inc.
- Enhanced my proficiency in analyzing escrow documents (homeowners insurance and property taxes), title commitments, appraisal reports, legal documentation, and income documentation.
- Communicated with clients effectively while explaining complex underwriting decisions to applying customers.
- Skilled in reconciling and reporting discrepancies found in client documentation to ensure mortgage applications are submitted with the correct & accurate documentation.
- Successfully removed and released hundreds of satisfied mortgages, liens, judgments, and UCCs off of my customer's county records.
Mortgage Loan Processor
loanDepot.com, LLC
11.2015 - 04.2020
- Gained a vast knowledge of FHA and VA mortgage products during my time with loanDepot.
- Worked closely with the loan officers to ensure we both understood the borrower's personal goals and what they were seeking to accomplish with their refinance.
- Created a close partnership with the underwriting team in order to find solutions for my clients who had unique and difficult situations.
- Excelled at working with third-party vendors that assist with reconciling insurance, title, & outside lender related issues.
- Developed high efficiency and time management skills in order to manage the high pipelines that resulted from the refinance boom in 2020 and 2021.
Mortgage Loan Processor
JPMorgan Chase & Co.
11.2012 - 11.2015
- Managed a pipeline primarily composed of high profile Chase Private Clients and earned a reputation for excellent customer service skills amongst clients and colleagues.
- Developed a higher understanding of HELOC products and services.
- Reconciled and reported discrepancies found in Chase client documentation to ensure clean and accurate files were submitted to underwriting the first time. This established a solid foundation of obtaining a clean loan approval for Chase Clients.
- Learned to maintain a high level of confidentiality of bank records and sensitive client information.
- Built a solid foundation of knowing how to work with 3rd party vendors, insurance companies, title companies and other outside mortgage lenders to ensure all aspects of the loan are cleared.
Contact Center Trainer
U-Haul International, Inc.
11.2010 - 11.2012
- Developed and instructed effective customer service practices that enabled U-Haul employees to speak with U-Haul customers and navigate through the company application systems. Trained incoming employees on how to sell and reserve company products all while maintaining a high level of customer service experience.
- Created and administered assessments to grade and examine trainee retention levels.
- Conducted one-on-one tutoring and coaching for sales and reservation agents who needed additional attention outside of a group setting.
Sales and Reservations Agent
U-Haul International, Inc.
04.2007 - 11.2010
- Consistently landed within the top 5% of sales agents year after year while managing to stay within call adherence guidelines.
- Went above and beyond to answer general product or rental inquiries and secure and schedule reservations for U-Haul trucks, trailers, towing devices and storage rooms.
- Received an overflow of excellent customer service recognition by U-Haul customers and management.
Education
Bachelor of Arts - Liberal Studies, Minor in Management
University of Maine At Presque Isle
Presque Isle, ME12-2025
Certified Personal Trainer (CPT)
International Sports Science Association
Phoenix, AZ05-2024
High School Diploma -
La Joya Community High School
Avondale, AZSkills
- Elite Performance Training (Private & Group): I bring a personal, hands on coaching style to every session, making elite-level fitness accessible and engaging whether I’m working one-on-one with a private client or leading a large high-energy group of trainees
- Year-Round Strength & Conditioning: Designing periodized off-season, pre-season, and in-season programs to maximize power and reduce injury for athletes
- Football Program Leadership & Scalability: Orchestrated all phases of a Junior Varsity football program for Agua Fria High School Managed a staff and a roster of 30 athletes while maintaining a culture of discipline and elite performance
- Varsity Assistant Coach: Serves as a key Varsity Assistant Coach on game nights and Practices Responsible for dynamic warm-ups and assisting with key football fundamental development of Varsity Football players
- Athlete Transition Management: Successfully prepared and "called up" multiple JV athletes to the Varsity roster mid-season, ensuring they were physically and mentally prepared for the increased speed of play of Varsity competition
Timeline
Material Damage Claims Adjuster Specialist
National General Insurance
04.2023 - Current
Mortgage Loan Processor
Caliber Home Loans, Inc.
04.2020 - 09.2022
Mortgage Loan Processor
loanDepot.com, LLC
11.2015 - 04.2020
Mortgage Loan Processor
JPMorgan Chase & Co.
11.2012 - 11.2015
Contact Center Trainer
U-Haul International, Inc.
11.2010 - 11.2012
Sales and Reservations Agent
U-Haul International, Inc.
04.2007 - 11.2010
Head Junior Varsity (JV) Football Coach
Agua Fria High School
2025 - Current
Strength and Conditioning Coach - Defensive Coord.
Raiders AZ Youth Football
2021 - 2025
Bachelor of Arts - Liberal Studies, Minor in Management
University of Maine At Presque Isle
Certified Personal Trainer (CPT)
International Sports Science Association
High School Diploma -
La Joya Community High School