Brandon Thomas
Buffalo
Summary
Skilled tattoo artist specializing in custom artwork and innovative techniques. Proven ability to adapt artistic style based on client feedback, ensuring each tattoo reflects individual preferences and trends in the industry.
Experienced Tattoo Artist with a strong background in design and customer service. Committed to maintaining high standards of hygiene and professionalism while delivering unique artwork that exceeds client expectations.
A culinary professional with deep commitment to high standards and delivering quality results. Leveraging years of experience in kitchen management to foster collaborative and efficient team environment. Known for adaptability and reliability, with strong emphasis on culinary creativity and leadership.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
17
17
years of professional experience
Work History
Tattoo Artist
Self-Employed
Buffalo, NY
08.2010 - Current
- Designed custom tattoo artwork based on client consultations and preferences.
- Executed high-quality tattoos using various techniques, ensuring client satisfaction.
- Maintained sterilization protocols and adherence to health and safety regulations.
- Educated clients on aftercare procedures to promote optimal healing of tattoos.
- Developed efficient workflow processes to enhance studio productivity and client experience.
- Researched emerging trends in tattoo artistry, implementing innovative designs and styles.
- Created custom tattoo designs for customers.
- Educated clients on proper aftercare procedures, minimizing complications and promoting optimal healing results.
- Performed clean, high-quality work at all times.
- Maintained a clean and hygienic workspace, adhering to industry standards and ensuring client safety.
- Kept areas neat and clean and equipment sanitized.
- Applied permanent tattoos using indelible, non-toxic ink.
- Maintained schedule and kept appointment times.
- Adapted personal artistic style based on feedback from clients or peers to continue growing as an artist within the industry.
Head Chef
Four One Six
Buffalo, NY
05.2020 - 12.2025
- Led kitchen operations, ensuring high-quality food preparation and presentation.
- Developed innovative seasonal menus, enhancing culinary offerings and customer satisfaction.
- Trained and mentored junior chefs, fostering skill development and teamwork.
- Streamlined kitchen processes, improving efficiency and reducing waste in food production.
Line Cook
The Rose Bar & Grille
Buffalo, NY
06.2024 - 09.2024
- Prepared diverse menu items with attention to quality and presentation.
- Collaborated with kitchen staff to ensure timely meal service during peak hours.
- Maintained cleanliness and organization of kitchen workspace following health standards.
- Assisted in inventory management, ensuring availability of fresh ingredients daily.
Line Cook
Super Pricechoppers
Buffalo, NY
01.2023 - 07.2023
- Trained new kitchen staff on food safety protocols and cooking techniques.
- Developed efficient prep processes, reducing food waste while maintaining quality standards.
- Streamlined communication between front-of-house and back-of-house operations for improved service flow.
- Implemented seasonal menu changes based on customer feedback and ingredient availability.
Debt Collector
Various Companies
Buffalo, NY
04.2009 - 01.2017
- Negotiated payment arrangements with clients, ensuring timely debt resolution.
- Analyzed accounts to identify delinquent debts and prioritize collections efforts.
- Utilized collection software to track payments, manage follow-up activities, and maintain accurate records.
- Developed strategies for effective communication with clients, improving recovery rates.
- Collected on delinquent accounts to reduce overdue balances.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Developed strong relationships with customers to foster timely payments and account resolution.
- Utilized various skip tracing tools effectively locating hard-to-find debtors, increasing opportunities for successful collections.
- Exceeded performance targets for successful debt recoveries, contributing to company''s overall financial stability.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Maintained high volume of calls and met demands of busy and productive group.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Level 1 Helpdesk Agent
IBM
Buffalo, NY
03.2016 - 09.2016
- Provided technical support for hardware and software issues, ensuring timely resolution for end-users.
- Assisted in troubleshooting network connectivity and configuration problems to enhance user experience.
- Documented and tracked service requests in ticketing system, maintaining accurate records of incidents.
- Collaborated with senior technicians to improve helpdesk processes and streamline issue resolution workflows.
- Contributed to team success by sharing expertise and assisting in training new helpdesk agents.
- Maintained detailed documentation of helpdesk interactions, enabling efficient issue tracking and resolution.
- Increased first-call resolution rate through effective problem-solving and clear communication skills.
Warehouse Lead
Home Decor Outlets
Buffalo, NY
03.2015 - 11.2015
- Supervised daily warehouse operations, ensuring safety compliance and efficient workflow management.
- Trained staff on equipment use, safety protocols, and inventory management systems.
- Implemented process improvements that enhanced productivity and reduced waste.
- Coordinated shipping and receiving activities to optimize inventory turnover rates.
- Analyzed operational data to identify trends and drive strategic decision-making for resource allocation.
- Managed a team of warehouse personnel, delegating tasks effectively to optimize workflow.
- Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
- Followed verbal and written instructions to properly move and ship products.
- Supervised warehouse operations by managing employees during shifts.
- Oversaw daily operations and shipping and handling processes.
- Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
Overnight Valet
Embassy Suites
Buffalo, NY
01.2011 - 02.2012
- Managed vehicle parking operations, ensuring timely and efficient service for guests.
- Assisted guests with luggage, providing exceptional customer service during arrivals and departures.
- Coordinated vehicle retrievals, optimizing workflow to minimize wait times for guests.
- Trained new valet staff on operational procedures and customer interaction best practices.
- Resolved guest inquiries and concerns promptly, enhancing overall satisfaction levels.
- Monitored parking area for security and organization, maintaining a safe environment for guests and vehicles.
- Maintained a professional demeanor while greeting guests and opening car doors, contributing to a positive first impression.
Education
Associate of Arts - Liberal Arts And Sciences
Erie Community College
High School Diploma -
Hutchinson Central Technical High School
BuffaloGED -
Grade Equivalency
Buffalo01-2007
Skills
- Hygiene and sterilization
- Design skills
- Creativity and imagination
- Professionalism and ethics
- Steady hand control
- Customer relations
- Drawing and sketching
- Custom tattoo creation
- Appointment scheduling
- Client consultation
- Aftercare advice
- Sanitizing requirements
- Money handling
- Patience and perseverance
- Portfolio development
- Social media presence
- Skin preparation
- Pain management techniques
- Anatomy
- Food safety
- Kitchen management
- Team management
- Menu development
- Menu planning
- Culinary expertise
- Food safety regulations
- Special event catering
- Menu supervision
- Kitchen operations
- Remote support
- Ticket management
- Software installation
- Network connectivity
- Software updates
- Asset management
- Email configuration
- Mobile device support
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Call center experience
- Relationship building
- Conflict resolution
- Customer support
- Customer satisfaction
- Call center customer service
- Written and oral communication
- Call center operations
Timeline
Line Cook
The Rose Bar & Grille
06.2024 - 09.2024
Line Cook
Super Pricechoppers
01.2023 - 07.2023
Head Chef
Four One Six
05.2020 - 12.2025
Level 1 Helpdesk Agent
IBM
03.2016 - 09.2016
Warehouse Lead
Home Decor Outlets
03.2015 - 11.2015
Overnight Valet
Embassy Suites
01.2011 - 02.2012
Tattoo Artist
Self-Employed
08.2010 - Current
Debt Collector
Various Companies
04.2009 - 01.2017
Associate of Arts - Liberal Arts And Sciences
Erie Community College
High School Diploma -
Hutchinson Central Technical High School
GED -
Grade Equivalency