Brandon Thompson
Clinton Township,MI
Summary
My name is Brandon Thompson, I am an Aircraft Load Agent at DTW. I have an extensive background in customer service and providing exceptional customer service no matter the situation the customers in front of me. With my short time here a DTW I’ve embraced all the core values that are needed to work effectively and safely. I am a flexible, hard worker ready to learn and contribute to team success. I will always put the safety of myself and other around me working the ramp. I will always ensure safety while maintaining a high level of efficiency and satisfaction to our customers.
Overview
11
11
years of professional experience
Work History
Aircraft Load Agent
Delta Air Lines, Inc
Romulus, MI
01.2023 - Current
- Direct ground movement of aircraft to get it safely in the gate.
- Load aircraft accurately to load plan in a timely manner.
- Practice and ensure all safety protocols/procedures are followed by myself and crew.
- Delegates team to ensure all tasks are completed for an on time departure.
- Communicate with with all parties to resolve any issues that may arise.
Mortgage Loan Officer
Rocket Mortgage
Detroit, MI
02.2020 - Current
- Complied applications and paperwork and double-checked for accuracy.
- Submitted applications to credit analysts.
- Developed and maintained relationships with local real estate agents.
- Originated loans and assisted senior-level credit officers with complex loan applications.
- Reviewed loan agreements to verify completeness and accuracy according to applicable policies.
- Spent ample time with each applicant to break down complex information into terms that easy to understand.
- Identified valuable solutions for customers with credit problems.
- Reviewed credit histories from applicants and determined feasibility of granting requested loans.
- Analyzed applicant financial and credit status, evaluating assets and risk to determine loan feasibility.
- Helped customers make decisions about loans and lines of credit based on availability, terms and benefits.
General Manager
Foot Locker Inc.
Sterling Heights, MI
09.2013 - 02.2020
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Designed sales and service strategies to improve revenue and retention.
- Managed shrink processes and inventory levels for corrective action planning to save costs.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Strengthened product branding initiatives and maximized outreach by overseeing acquisitions, events and business development.
- Maximized time and manpower by consolidating data, payroll and accounting programs into centralized system.
- Tracked monthly sales to generate reports for business development planning.
- Mitigated regulatory risks by overseeing compliance visits and adhering to protocol.
Education
High School Diploma -
Waterford Kettering High School
Waterford, MI06.2013
Skills
- Sales development
- Sales Forecasting
- Negotiation Tactics
- Relationship selling
- Sales team development
- Supervision and training
- Troubleshooting expertise
- Staff training
- Recruiting and hiring
- Communication
- Mentoring
- Decision making
- Time management
- Delegation
- Managing high stress situations
Accomplishments
- Gained $187k in sales vs LY in 2017 at Briarwood Mall Foot Locker
- Gained $870k in sales vs LY in 2018 at Somerset Collection Foot Locker. #1 $ and % gain in the region.
- Successfully closed 40 loans in 3 months of mortgage banking.
Timeline
Aircraft Load Agent
Delta Air Lines, Inc
01.2023 - Current
Mortgage Loan Officer
Rocket Mortgage
02.2020 - Current
General Manager
Foot Locker Inc.
09.2013 - 02.2020
High School Diploma -
Waterford Kettering High School