Brandon Thompson
One A Kind Customs
Everett,WA
10
years of professional experience
Assistant Manager/Floor Manager with 10+ years of combined leadership and small-business ownership experience in retail and custom apparel production. Directs teams of 5–10 employees per shift while managing cash handling, security and regulatory compliance, inventory control and production workflows to ensure on-time fulfillment and high customer satisfaction. Leverages client relationship management, creative design and problem-solving skills to streamline operations, resolve production issues quickly and grow repeat business while pursuing expanded managerial responsibilities.
Work History
Zamboni Driver/ Operations
1 Year 3 Months- Operated Zamboni to maintain optimal ice conditions for hockey games and events.
- Conducted regular inspections of ice surface integrity, ensuring safety and quality standards.
- Executed timely ice resurfacing procedures during intermissions to enhance player performance.
- Collaborated with event staff to coordinate ice maintenance schedules during high-traffic events.
- Trained new team members on Zamboni operation and routine maintenance protocols.
- Assisted in training new Zamboni drivers on proper handling techniques and safety procedures to maintain a skilled workforce.
- Enhanced ice quality by operating and maintaining Zamboni equipment, ensuring a smooth and safe surface for events.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Identified issues, analyzed information, and provided solutions to problems.
Owner
8 Years 7 Months- Founded and operate a custom vinyl and embroidery business delivering tailored apparel and print products.
- Designed and produced branded merchandise and unique T-shirt orders with consistent on-time delivery.
- Managed client relationships and account issues to maintain repeat business and customer satisfaction.
- Resolved production and fulfillment problems in real time to preserve timelines and limit order disruptions.
Assistant Manager/Shift Leader
5 Years- Delegated daily tasks to teams of 5–10 employees, ensuring efficient shift coverage and task completion.
- Delivered exceptional customer service, resolving inquiries and complaints to maintain high satisfaction.
- Maintained compliance with all 502 laws and regulations, ensuring legal adherence across operations.
- Managed cash handling procedures, balancing registers and reconciling daily transactions.
- Monitored security protocols and coordinated responses to incidents to protect staff and assets.
Manager
2 Years 5 Months- Managed custom t-shirt production schedule to meet client specs and deadlines, improving on-time deliveries.
- Delivered professional customer support, resolving inquiries to maintain client satisfaction records.
- Maintained inventory of materials and finished goods, reducing waste and stock discrepancies.
- Resolved complex customer issues with tailored solutions to preserve relationships and encourage repeat business.
Education
High School Diploma
Skills
Customer Service (Expert)
Team Leadership (Expert)
Project Coordination (Experienced)
Punctuality (Expert)
Problem Solving (Expert)
Client Relationship Management (Skillful)
Marketing Skills (Skillful)
Business Development (Skillful)
Event Coordination
Brand Management
Quality Control
Vendor Management
Creative Design (Experienced)
Inventory Management
Social Media Management
Leadership (Expert)
Creative Problem Solving
Timeline
Zamboni Driver/ Operations
Angels of the Wind Arena
05.2025 - CurrentRead More
Assistant Manager/Shift Leader
Bud Hut
01.2018 - 01.2023Read More
Owner
One A Kind Customs
01.2018 - CurrentRead More
Manager
T Shack
06.2016 - 11.2018Read More
Lynnwood High School
High School Diploma
Read More