Brandon Tingle
Webb City,MO
Summary
Accomplished business leader with a proven track record at Green Acres Lawn Care & Landscaping, enhancing customer satisfaction and boosting sales through effective business management and relationship building. Expert in financial management and client service, I have significantly improved operational efficiency and team productivity, fostering a customer-centric culture. Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs, and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Overview
28
28
years of professional experience
Work History
Owner/
Green Acres Lawn Care & Landscaping
Webb City, MO
09.2013 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
Wireless Sales Associate
U S Cellular
Joplin, MO
11.1998 - 09.2013
- Handled customer returns and exchanges professionally, ensuring a positive outcome for both the customer and the business.
- Achieved consistent monthly sales goals with effective upselling of accessories, warranties, and additional services.
- Maintained a clean and organized sales floor for an inviting shopping environment, resulting in higher foot traffic and sales.
- Assisted customers in troubleshooting technical issues, fostering trust and building long-term relationships.
- Demonstrated proficient product knowledge to customers and provided detailed product information.
- Increased customer satisfaction by providing personalized product recommendations and comprehensive information on wireless plans and devices.
- Demonstrated expert knowledge of wireless products, plans, and features to effectively address customer needs.
- Maximized store revenue by cross-selling complementary products such as phone cases or screen protectors along with the primary device purchase.
- Assisted and supported training of new sales associates.
- Activated both contract and pre-paid wireless phones for customers by inserting new SIM cards and batteries, restoring content and establishing new payment accounts.
- Operated product tools, equipment, and point of sale terminals.
- Delivered exceptional customer service by quickly addressing concerns or inquiries, maintaining a high level of customer retention.
- Conducted regular inventory audits to ensure accurate stock levels and prevent discrepancies or loss.
- Processed transactions accurately using point-of-sale systems while adhering to company policies regarding cash handling procedures.
- Participated in ongoing training sessions for continuous professional development and improved sales skills.
- Built rapport with clientele through active listening skills, understanding their unique requirements, and offering tailored solutions accordingly.
Sales and Service Manager
Four States Dirt and Water
Carthage, MO
09.1996 - 08.1998
- Developed a high-performing sales team through effective coaching, mentoring, and performance management.
- Increased sales revenue by implementing innovative strategies and fostering strong relationships with clients.
- Streamlined internal processes for increased efficiency, improving overall team performance and productivity.
- Enhanced customer satisfaction rates by delivering exceptional service and promptly addressing concerns.
- Established clear communication channels between sales and service departments to ensure seamless coordination in meeting customer needs.
- Championed a customer-centric culture within the organization, fostering a positive work environment that prioritized client satisfaction.
Education
High School Diploma -
Joplin High School
Joplin, MO05.1992
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Client Service
- Business Management
- Business Planning
- Staff Management
- Marketing
- Team Oversight
- Financial Management
- Business Administration
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved Top results by introducing sales techniques for customer interactions.
- Brought in numerous new customers.
- Exceeded monthly quota on a consistent basis.
- Awarded “Employee of the Month”.
- Increased productivity 85% by implementing several process improvements.
- Achieved repeat customers through effectively communicating and asking for referrals.
- Top 3 in sales multiple times in the entire company.
Timeline
Owner/
Green Acres Lawn Care & Landscaping
09.2013 - Current
Wireless Sales Associate
U S Cellular
11.1998 - 09.2013
Sales and Service Manager
Four States Dirt and Water
09.1996 - 08.1998
High School Diploma -
Joplin High School