JOSE DIAZ
North Providence,RI
Summary
With a proven track record at ASPIRE GARAGE AND TOWING, I excel in elevating customer satisfaction and streamlining operations, blending strategic planning with relationship building. My expertise in small business management and client service has consistently driven growth and efficiency, showcasing my ability to lead and innovate.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Owner/
ASPIRE GARAGE AND TOWING
PROVIDENCE RI
01.2020 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Body Shop Owner
NAVEDOS AUTO BODY
Providence, RI
01.2012 - 12.2019
- Increased business revenue through effective marketing strategies and strong community engagement.
- Enhanced shop reputation through exceptional customer service, leading to increased referral business from satisfied clients.
- Developed long-term relationships with insurance companies to streamline the claims process and improve customer satisfaction.
- Maintained a safe work environment by enforcing strict safety protocols and providing regular employee training on best practices.
Manager
EASTCOAST COLLISION
Warwick, RI
05.2003 - 11.2011
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Developed and maintained relationships with customers and suppliers through account development.
BODYMAN
NATICK AUTO BODY
Warwick, RI
08.2001 - 05.2003
- Upheld quality standards while working under pressure, consistently meeting production goals despite tight schedules.
- Continually honed technical expertise by attending workshops, seminars, and training courses relevant to the auto body repair industry.
- Collaborated with insurance companies to expedite claims processes for clients in need of auto body repairs.
- Optimized the use of resources by recycling and repurposing materials whenever possible, contributing to a more sustainable business operation.
BODYMAN
COLLETTAS
Providence, RI
07.2000 - 04.2001
- Upheld quality standards while working under pressure, consistently meeting production goals despite tight schedules.
- Continually honed technical expertise by attending workshops, seminars, and training courses relevant to the auto body repair industry.
- Collaborated with insurance companies to expedite claims processes for clients in need of auto body repairs.
- Optimized the use of resources by recycling and repurposing materials whenever possible, contributing to a more sustainable business operation.
- Strengthened customer trust by providing honest recommendations and transparent communication throughout the repair process.
TEACHER TRADE SCHOOL
MARIA HEUGENIO DE HOSTOS
GUAYNABO PUERTO RICO
08.1998 - 06.1999
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Supported student physical, mental, and social development using classroom games and activities.
- Incorporated multiple types of teaching strategies into classroom.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
BODYWORK AND PAINT
RIVERA TRUCK COLLISION
CAROLINA PUERTO RICO
04.1998 - 05.1999
- Maintained a clean, safe, and comfortable environment within the therapy room to ensure optimal client experience.
- Increased client satisfaction by providing attentive and compassionate care during bodywork therapy sessions.
- Collaborated with healthcare professionals to develop comprehensive treatment plans for clients with chronic conditions or injuries.
- Established trust with clients through effective communication and active listening, fostering strong professional relationships.
Parts Specialist
CARRERO AUTO
RIO GRANDE PUERTO RICO
02.1996 - 02.1997
- Issued parts to technicians to complete customers' repairs.
- Served customers in-store and by telephone to answer questions and place orders.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
- Maintained a clean and organized work environment, allowing for easy access to frequently used items and efficient completion of tasks.
- Conducted thorough research on complex parts inquiries, ensuring accurate information was provided to customers and colleagues.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
Painter Technician
RIO GRANDE AUTO BODY
RIO GRANDE
03.1994 - 02.1996
- Enhanced project efficiency by properly preparing surfaces and applying paint in a timely manner.
- Ensured safety compliance by utilizing appropriate protective gear while working with hazardous materials.
- Increased customer referrals through consistent professionalism and attention to detail in every job.
- Demonstrated versatility by performing minor drywall repairs prior to painting for seamless finish work.
- Ensured long-lasting results by applying sealants and primers as needed for different surface types.
- Streamlined workflow by maintaining organized tools, equipment, and supplies at all times.
- Reduced material waste through accurate measurements, precise mixing of paint, and proper storage.
- Accepted constructive feedback from peers and supervisors in order to grow professionally within the industry.
PREP GUY
KIKO AUTO REPAIR
CAROLINA PUERTO RICO
11.1993 - 01.1994
- Addressed customer concerns or complaints promptly, offering solutions or escalating issues as needed for further resolution.
- Managed inventory effectively, keeping track of packages and ensuring correct items were delivered to the appropriate recipients.
- Collaborated with team members to streamline processes for improved overall efficiency in deliveries.
- Coordinated with dispatchers effectively, staying informed about any changes in scheduled deliveries or pickup locations throughout the day.
Education
High School Diploma -
ROSA BERNARD
RIO GRANDE PUERTO RICOBODY SHOP
CARLOS F DANIELS
CAROLINA PUERTO RICO06.1993
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Client Service
- Business Management
- Strategic Planning
Certification
I-CAR
Timeline
Owner/
ASPIRE GARAGE AND TOWING
01.2020 - Current
Body Shop Owner
NAVEDOS AUTO BODY
01.2012 - 12.2019
Manager
EASTCOAST COLLISION
05.2003 - 11.2011
BODYMAN
NATICK AUTO BODY
08.2001 - 05.2003
BODYMAN
COLLETTAS
07.2000 - 04.2001
TEACHER TRADE SCHOOL
MARIA HEUGENIO DE HOSTOS
08.1998 - 06.1999
BODYWORK AND PAINT
RIVERA TRUCK COLLISION
04.1998 - 05.1999
Parts Specialist
CARRERO AUTO
02.1996 - 02.1997
Painter Technician
RIO GRANDE AUTO BODY
03.1994 - 02.1996
PREP GUY
KIKO AUTO REPAIR
11.1993 - 01.1994
High School Diploma -
ROSA BERNARD
BODY SHOP
CARLOS F DANIELS