Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

Brandon Tingle

Las Vegas,NV

Summary

Accomplished Tele Ops Tactician and Instructor with being a former AO team member here at Zoox. Moving to the TeleOps team after two years, I have adept in customer service, as well have enhanced the rider experience through my TeleOps Tactician experiences in Las Vegas. Currently, with my training to become a TeleOps instructor leveraging my basic computer skills, I consistently improved operational efficiency and student engagement, showcasing a commitment to excellence and innovation.

Having over 25 years of customer service skill, I excel in multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

19
19
years of professional experience

Work History

Tele Ops Tactician / Instructor

Zoox
Las Vegas, NV
07.2024 - Current
  • As a Tactician, my job is to observe while our VH6 vehicle travels along the routes around Las Vegas making sure to give the best quality and memorable Zoox rider experience possible.
  • To provide guidance when needed, as Las Vegas tends to have many obstacles. Such as construction zones and different events going on in this amazing city.
  • We have quite a few tools at our disgression to use to obtain the most error free rider experience possible.

As an Instructor,

  • Collaborated with other instructors on curriculum development projects and keeping up on the new tools being introduced.
  • Observed and evaluated student performance and development and provided appropriate feedback on work.
  • Monitored student behavior in accordance with school policies and procedures.
  • Assessed student progress through quizzes, tests, and projects.

Vehicle Operator

Zoox
Las Vegas, NV
10.2022 - 07.2024
  • As a vehicle operator for zoox, our goal is to drive the route and take notes and data around Vegas alone the strip and in the hotel pudo areas.
  • Making sure all data was prepared and offloaded correctly to be ingested for software engineers to view and make adjustments as needed for the next update.
  • Working with the team to help make sure milestones are met.
  • Upheld high standards of professionalism and discretion.
  • Conducted pre-trip inspections of assigned vehicle, checking, tires, and lights, and make sure all camera's, liDars, radars are clear of debris and smudges to get the best visibility of surrounding scenery.
  • Followed safety rules as well as rules of the rood to keep clean driving record with no accidents or incidents.

Material Handler

Federal Express
Las Vegas, NV
10.2023 - 06.2024
  • Secured items in truck by strapping over protective padding.
  • Prepared outgoing shipments by packaging, labeling, and loading onto delivery vehicles.
  • Loaded and unloaded shipments from airplane.
  • Supported other warehouse personnel in completing tasks efficiently.
  • Followed organizational procedures to stack and store cargo in transit sheds, ship holds and warehouses.
  • Tracked parcel movement using hand-held scanners and daily production sheets to keep records accurate.

Warehouse Worker

Amazon
Henderson, Nevada
07.2020 - 05.2022

Within my couple of years at Amazon, I was promoted to problem solver. After a few months, they asked me to be a problem-solving instructor to train new problem solvers in the inbound, decant, and prep areas of Amazon.

Within a few months after this I was promoted to process guide which was just under a processing guide to help process customer orders and vendors products in a timely and efficient manner.

  • Identified potential problems with vendors products and fixed them with the tools provided.
  • Trained new Problem solvers to ensure that customer orders were processed in a timely manner.
  • Identified and documented learning achievements by reporting outcomes, performance information.
  • Assessed student progress through quizzes, tests, and projects.
  • Observed and evaluated student performance and development and provided appropriate feedback on work.

Phlebotomist 2

Palomar Medical Center
Escondido, CA
11.2005 - 05.2019
  • Interacted with patients to gather and record data prior to blood draws.
  • Adhered to all healthcare regulations, including HIPAA and OSHA standards.
  • Maintained accurate records of collected specimens and test results.
  • Documented patient information into electronic medical records system.
  • Performed venipuncture and capillary draws with precision on patients of varying ages and health statuses.
  • Maintained a clean, safe, and organized work environment.
  • Followed all safety protocols when handling hazardous materials.
  • Maintained fully-stocked phlebotomy cart, carrier and station.

Education

Certificate - Phlebotomy

Vista Adult School
Vista, CA
08.2005

High School Diploma - General Studies

Vista High School
Vista, CA
06.1998

Skills

  • Customer service
  • Effective lesson planning
  • Class instruction
  • Student engagement
  • Recordkeeping
  • Specimen collection
  • Basic Computer Skills
  • Ability to follow GPS
  • Scanning
  • Product Verification
  • Freight labeling
  • Shipping
  • Material handling

References

  • Jason Estrella - Lead Night Shift

Email : jestrella@zoox.com

Phone : 408-821-9411

  • Ricardo Ledezma Sanchez - Shift Lead, Fusion Center Operations

Email : rledezma@zoox.com

Phone : 760-715-4364

  • Anthony DiGrandi - Team Lead, LV Night MA+AT Vehicle Operations

Email : adigrandi@zoox.com

Phone: 650-512-7309

  • Daniel Cahill - Supervisor, vehicle operations | LV

Email : x-dacahill@zoox.com

  • Marissa Kalber

Email : kalber_marissa@yahoo.com

Phone: 7023010345

  • Alexis Reed

Phone: 7022509531

Languages

English
Professional

Timeline

Tele Ops Tactician / Instructor

Zoox
07.2024 - Current

Material Handler

Federal Express
10.2023 - 06.2024

Vehicle Operator

Zoox
10.2022 - 07.2024

Warehouse Worker

Amazon
07.2020 - 05.2022

Phlebotomist 2

Palomar Medical Center
11.2005 - 05.2019

Certificate - Phlebotomy

Vista Adult School

High School Diploma - General Studies

Vista High School
Brandon Tingle