Brandon Tirado
Brooklyn,NY
Summary
Dedicated professional with demonstrated strengths in mechanics , time management and Proactivity. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Assistant Operations Manager
Motivate LLC
Brooklyn, NY
04.2024 - Current
- Maximized repair efficiency through effective collaboration with mechanics, leading to a record-breaking goal of 615 Citi bike repairs.
- Provided coaching and oversight for a workforce of 240 mechanics, ensuring efficient operations and positive work environments.
- Partnered with LYFT and Motivate LLC in implementing an updated Standard of Procedures for Citi Bike repairs, guaranteeing exceptional quality assurance standards and operational safety.
- Collaborated with LYFT engineers to enhance accuracy and completeness of error code SOPs.
Specialist
Apple
Brooklyn, NY
11.2023 - 04.2024
- Configured personal settings for each customer's device based on individual needs.
- Troubleshot customer issues related to software updates and hardware malfunctions.
- Assisted technicians with rapid customer technical solutions through precise Genius Bar express reservations.
- Leveraged technical expertise to offer valuable insights on iPhone user issues during pre-session diagnostics.
- Provided personalized product recommendations considering customer's lifestyle and intended use.
Diagnostic Technician / Lead Mechanic
Motivate
Brooklyn, NY
05.2023 - 04.2024
- Drove efficiency and quality enhancements through the implementation of a new system within 5 months of starting the position.
- Troubleshot error codes and reported SOP-based solutions on over 500 Citi Bikes within a 4-month time span.
- Supervised and actively participated in the maintenance of over 300 bikes every day for public transportation purposes.
- Demonstrated exceptional skill in promptly servicing and repairing more than 1000 Citi bikes within the first quarter of employment, enabling seamless customer transportation throughout New York City.
Education
Some College (No Degree) - Electrical Engineering
SUNY Alfred State College of Technology
Alfred, NYSkills
- Technologically Proficient
- Adaptable
- Team Player
- Mechanically Inclined
- Critical Thinking & Problem Solving
- Power Tools Operation
- Proactive
- Strong Communication
- Proficient in microsoft Word and Excel
Languages
English
Native/ Bilingual
Certification
- Section 609 EPA Certification
- Forklift Certification
- Valid Drivers License
Timeline
Assistant Operations Manager
Motivate LLC
04.2024 - Current
Specialist
Apple
11.2023 - 04.2024
Diagnostic Technician / Lead Mechanic
Motivate
05.2023 - 04.2024
Some College (No Degree) - Electrical Engineering
SUNY Alfred State College of Technology
- Section 609 EPA Certification
- Forklift Certification
- Valid Drivers License
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