NICHOLAS RYAN-STRUB
Aviation Professional
Los Angeles,CA
Summary
Dynamic and results-driven leader with over 10 years of operational experience in high-pressure, fast-paced environments. Proven track record of leading large, cross-functional teams to deliver on safety, reliability, and customer satisfaction goals. Skilled in driving performance through strong business acumen, project management expertise, and a people-first leadership style. Known for fostering collaboration, developing talent, and innovating processes to enhance efficiency and service excellence.
Overview
10
10
years of professional experience
Work History
Station Operations Control Manager
United Airlines
Los Angeles, CA
02.2024 - Current
- Lead daily operations for the Station Operations Center (SOC) and the LAX hub, ensuring safe, efficient, and on-time performance.
- Hold primary responsibility for tactical planning across the hub, adapting strategies in real time to meet operational demands.
- Direct oversight of SOC activities, including coordination with senior leadership, NOC leadership, and all hub departments - ensuring alignment and swift response to irregular operations.
- Lead a team of 16 leaders while collaborating with frontline employees and leaders across all departments to drive a cohesive and unified operation.
IFS Field Service Manager
Delta Air Lines
07.2021 - 02.2024
- Responsible for the performance-based management of large teams of flight attendants, including 135 direct reports, on KPIs such as safety, reliability customer satisfaction, finances, etc., through actions including recognition, coaching, and necessary corrective action when appropriate
- Build positive relationships with leaders and flight attendants in order to maintain workforce engagement, commitment, and flexibility
- Facilitate and foster communication and coordination between cross-divisional departments of Delta Air Lines
- Develop and lead solutions for special assignments and projects of given collaterals and deliverables
IFS Support Coordinator
Delta Air Lines
12.2019 - 06.2021
- Support the activities of the IFS Field Operations base leadership team with additional ad hoc activity supporting IFS senior leadership
- Project planning and execution of new policies/procedures as well as base events such as employee engagement activities
- Develop and manage base SharePoint for increased efficiency and team collaboration
- Provide mentorship to the administrative support staff within IFS system
Customer Service Agent
Delta Air Lines
10.2018 - 12.2019
- Agent in Charge (AIC) certified; to coordinate and monitor all aspects of the above wing operation
- Provide extraordinary, reliable service to passengers and making their travel experience as smooth and pleasant as possible
- Demonstrate strict adherence to the Delta brand by maintaining professionalism and exhibiting a positive role inside and out of work
- Practice safety-conscious behaviors in all operational processes and procedures
Charter Coordinator
Wisconsin Aviation, Inc.
11.2017 - 09.2018
- Coordinate all aspects of client travel from air to ground
- Draft, negotiate, and execute service contracts
- Maintain and communicate current schedule of arrivals and departures including reconciliation of fleet maintenance
- Create and complete administrative reports and customer invoices
Lead Station Agent
Sun Country Airlines
05.2017 - 11.2017
- Oversee and manage above wing procedures to ensure a safe, smooth, efficient, and on-time operation while providing courteous service
- Promote compassion, authenticity, integrity and respect with passengers
- Plan staffing requirements and deliver coaching to team members
Ramp Supervisor
Sun Country Airlines
10.2015 - 05.2017
- Oversee and manage below wing procedures and prepare operational plan for shift leads on each flight bank
- Plan staffing requirements and monitor payroll, including overtime
- Process aircraft loading and unloading and ensure ramp safety
Education
Bachelor of Science - Aviation Management, Business Administration
University of Dubuque
Dubuque, IA05-2015
Skills
- Operational and Strategic Planning
- Process Improvement
- Performance Management
- Cross-Departmental Coordination
- Team Leadership
- Brand Management
- Technologically Proficient
Accomplishments
- Currently leading the SOC Modernization Project at LAX — a full-scale renovation focused on improving efficiency, integrating advanced technology, and enhancing cross-department collaboration.
- Partnered on design and implementation of renovated Inflight Lounges at LAX and DTW for a previous carrier, supporting improved crew experience and facility functionality.
- Spearheaded creative initiatives in LAX and SFO that positioned both as the top-performing bases systemwide for Guest Service Tool usage among flight attendants.
- Designed and implemented branded base communications for LAX and DTW Inflight, enhancing employee engagement and information clarity.
- Selected member of the Inflight Field Advisory Council, providing frontline leadership input on divisional initiatives and strategic direction.
- Key contributor to the IFS Employee Experience Program, influencing the development of enhanced technology solutions and streamlined processes for both flight attendants and FSMs.
- Led base audit and process streamlining efforts, resulting in increased efficiency and $40,000 in immediate cost savings.
Timeline
Station Operations Control Manager
United Airlines
02.2024 - Current
IFS Field Service Manager
Delta Air Lines
07.2021 - 02.2024
IFS Support Coordinator
Delta Air Lines
12.2019 - 06.2021
Customer Service Agent
Delta Air Lines
10.2018 - 12.2019
Charter Coordinator
Wisconsin Aviation, Inc.
11.2017 - 09.2018
Lead Station Agent
Sun Country Airlines
05.2017 - 11.2017
Ramp Supervisor
Sun Country Airlines
10.2015 - 05.2017
Bachelor of Science - Aviation Management, Business Administration
University of Dubuque
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