Brandon Toyeb
Springfield,MO
Summary
Results-driven Operations Lead specializing in productivity and efficiency optimization. Led teams in managing operations and implementing process improvements, consistently enhancing performance outcomes. Recognized for strategic planning and leadership that drive operational success.
Overview
15
15
years of professional experience
Work History
Operations Lead
Aspen Dental
Springfield, MO
03.2025 - Current
- Oversaw daily operations to ensure efficient service delivery and patient care.
- Streamlined workflow processes to enhance efficiency across dental practices.
- Trained and mentored team members on best practices and operational procedures.
Client Service Representative
Guaranty Bank
Springfield
11.2024 - 02.2025
- Reviewed and resolved client concerns and issues, researching relevant details and clearly communicating solutions.
- Assisted clients with account inquiries and transaction processes.
- Maintained accurate records of client interactions and transactions.
Owner/Licensed Advanced Esthetician
Proud Family Esthetics LLC
Columbus, OH
11.2023 - 10.2024
- Solo esthetician, implementing innovative skin care protocols. Manage operations, ensuring compliance with industry standards and client satisfaction.
- Managed daily operations of an esthetics business to ensure smooth client experiences.
- Executed strategic marketing initiatives and personalized client experiences, ensuring compliance with sanitation protocols and regulatory requirements.
- Developed and implemented marketing strategies to attract new clients and retain existing ones.
- Trained and mentored staff on best practices in customer service and esthetic treatments.
Instructor/Guest Services
Aveda Institute-Columbus
Columbus, OH
05.2023 - 10.2023
- Crafted and executed a curriculum aligned with industry demands, enhancing student employability and readiness for career opportunities.
- Inspired and educated aspiring beauty professionals, fostering creativity and technical excellence to prepare them for industry challenges.
- Mentored diverse student groups, offering tailored guidance and constructive feedback to strengthen skills and build confidence.
Coach
T-Mobile USA
Springfield, MO
04.2011 - 07.2022
- Analyzed performance metrics to identify improvement areas and implemented targeted coaching strategies, resulting in increased KPIs.
- Analyzed performance metrics to identify areas for improvement. Implemented targeted coaching strategies, leading to measurable increases in KPIs.
- Fostered a supportive team environment, enhancing communication and productivity while developing mentorship programs that accelerated employee skill development.
Education
Advanced Esthetics -
Aveda Institute-Columbus
Columbus, OHEsthetics -
Paul Mitchell the School-Springfield
Springfield, MOAssociate of Arts - Biology
Ozarks Technical Community College
Springfield, MOSkills
- Operations management
- Workflow optimization
- Regulatory compliance
- Data analysis
- Performance management
- Client relationship management
- Team Leadership
- Employee development
- Team collaboration
- Workforce management
- Time management
Timeline
Operations Lead
Aspen Dental
03.2025 - Current
Client Service Representative
Guaranty Bank
11.2024 - 02.2025
Owner/Licensed Advanced Esthetician
Proud Family Esthetics LLC
11.2023 - 10.2024
Instructor/Guest Services
Aveda Institute-Columbus
05.2023 - 10.2023
Coach
T-Mobile USA
04.2011 - 07.2022
Advanced Esthetics -
Aveda Institute-Columbus
Esthetics -
Paul Mitchell the School-Springfield
Associate of Arts - Biology
Ozarks Technical Community College