Summary
Work History
Education
Skills
Timeline
Generic

Brandon Trosper

Elkhart,IN

Summary

Dynamic HVAC-R Service Technician with EPA/NATE certification and a proven track record at Goff Heat & Cooling. Expert in troubleshooting and maintaining HVAC systems, enhancing customer satisfaction through effective problem-solving and education. Recognized for proactive issue identification and fostering strong client relationships, ensuring high retention rates and service excellence.

Work History

HVAC-R Service Technician

Goff Heat & Cooling
  • Assessed HVAC-R systems for performance and safety compliance.
  • Assisted in troubleshooting malfunctions of heating, cooling, and refrigeration equipment.
  • Learned to operate diagnostic tools for efficient system evaluation.
  • Supported senior technicians in performing routine maintenance tasks on HVAC-R units.
  • Improved customer satisfaction by providing timely and efficient HVAC-R repair services.
  • Proactively identified potential future issues during service calls, advising clients on steps to mitigate risks.
  • Participated in training sessions to understand industry standards and best practices.
  • Increased client retention by establishing strong professional relationships and addressing their concerns promptly.
  • Provided detailed documentation for each job completed, supporting accurate record-keeping efforts.
  • Maintained up-to-date knowledge of industry advancements, staying informed on new technologies and best practices for servicing various types of equipment.

Education

High School Diploma -

Jimtown High School
Elkhart, IN
04.2018

Skills

  • EPA certification
  • NATE certification
  • Schematic reading
  • HVAC system troubleshooting
  • System maintenance
  • Boiler systems
  • Valid state driver's license
  • Warranty service
  • Customer education
  • Excellent problem solver

Timeline

HVAC-R Service Technician

Goff Heat & Cooling

High School Diploma -

Jimtown High School
Brandon Trosper