Summary
Overview
Work History
Education
Skills
Affiliations
Websites
Timeline
Generic

Brandon Turner

Florence,KY

Summary

Dynamic operations leader with a proven track record at DHL Aviation, excelling in operational strategy and process improvement. Expert in cross-functional collaboration and compliance oversight, I have successfully enhanced performance metrics and elevated customer service levels. Adept at strategic planning, I drive impactful initiatives that align with organizational goals.

Overview

16
16
years of professional experience

Work History

Director of North American Operations

Dhl Aviation
Erlanger, Kentucky
04.2022 - Current
  • Developed and implemented strategies to enhance operational efficiency and effectiveness.
  • Led cross-functional teams to drive process improvements and adopt best practices.
  • Facilitated training sessions that elevated team skills and improved performance metrics.
  • Established key performance indicators to assess project progress and success rates.
  • Analyzed market trends to guide business decisions and strategic initiatives.
  • Collaborated with senior leadership to ensure departmental goals aligned with organizational objectives.
  • Oversaw compliance with industry regulations and internal policies across all operations.
  • Cultivated relationships with vendors to secure favorable terms for materials and services.

Head of Customer Service for North America

DHL Aviation Commercial Group (ACS)
Erlanger, KY
04.2015 - 04.2022
  • Managed ACS website for North America, implementing necessary updates and enhancements.
  • Oversaw trucking operations for ACS products across US and Canada, including LTL services.
  • Championed NPA project to assess customer perceptions of websites, enhancing global experience.
  • Established measurement system for CS team performance on email and phone targets.
  • Led revised bypass program to enhance connectivity within network without affecting CVG HUB.
  • Developed priority division within CS group to elevate service levels for high-value customers.

Operations Coordinator PM Supervisor

DHL Aviation Commercial Group (ACS)
Erlanger, KY
07.2009 - 04.2015
  • Developed our training program for the department for existing and future employees.
  • Champion of the Bypass/ESO program, which has had a huge monetary value for the company and the connection of our freight.
  • Regionally manage our internal and public web sites and perform all updates/maintenance for the site.
  • Liaison between Internal and External Global customers as well as various Government Regulatory Agencies.
  • Revolutionized how we request information from the origin stations and how we record this data.
  • Developed Reporting within ACS to show the effectiveness of our programs.
  • Coordinate nightly with all of the origin stations and NCG to prepare for any capacity issues that may arise.
  • Performed as a liaison between the CVG operations team and ACS CS during the entire peak season to ensure ACS interests were met.

Education

Associates of Liberal Arts -

Cincinnati State Technical College
Cincinnati, OH

Certificate of IATA Perishable Training -

Cincinnati State Technical College
Cincinnati, OH

Skills

  • Operational strategy and process improvement
  • Team leadership and performance metrics
  • Compliance oversight
  • Customer relationship management
  • Problem solving
  • Effective communication
  • Cross-functional collaboration
  • Project management
  • Crisis management
  • Visionary leadership
  • Strategic planning and goals
  • Coaching and mentoring

Affiliations

  • Coaching a DHL HUB Soccer at International inter company tournaments
  • Coaching youth sports, Basketball, Soccer
  • Volunteer for security at my church
  • Golf, Fly fishing, puzzles

Timeline

Director of North American Operations

Dhl Aviation
04.2022 - Current

Head of Customer Service for North America

DHL Aviation Commercial Group (ACS)
04.2015 - 04.2022

Operations Coordinator PM Supervisor

DHL Aviation Commercial Group (ACS)
07.2009 - 04.2015

Associates of Liberal Arts -

Cincinnati State Technical College

Certificate of IATA Perishable Training -

Cincinnati State Technical College

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