Brandon Turner
Florence,KY
Work Preference
Summary
Senior leader with a proven track record in operational excellence and revenue growth, spanning global logistics and multi-site sales leadership. Demonstrated success in turnaround environments, transforming underperforming teams into high-producing organizations. Skilled in strategic planning, cultural transformation, and cross-functional leadership, with a consistent ability to drive measurable business results and exceed performance targets.
Overview
17
17
years of professional experience
2
2
Certification
Work History
Area Sales Manager
Everstory Partners
09.2025 - Current
- Lead sales operations across three cemetery locations, overseeing revenue performance, staffing, and customer experience.
- Executed a full turnaround of financially underperforming locations.
- Increased February revenue from $34,507 in 2025 to $141,448 2026 = (+310%).
- Exceeded sales targets in 6 of 8 months.
- Built and developed a high-performing sales team from the ground up.
- Transformed culture and implemented structured sales processes.
Director of North American Operations
DHL Aviation
04.2022 - 09.2025
- Lead operational strategy across North America.
- Developed and implemented strategies to enhance operational efficiency and effectiveness.
- Led cross-functional teams to drive process improvements and adopt best practices.
- Facilitated training sessions that elevated team skills and improved performance metrics.
- Established KPI’s to assess project progress and success rates.
- Analyzed market trends to guide business decisions and strategic initiatives.
- Collaborated with senior leadership to ensure departmental goals aligned with organizational objectives.
- Oversaw compliance with industry regulations and internal policies across all operations.
- Cultivated relationships with vendors to secure favorable terms for materials and services.
Head of Customer Service – North America
DHL Aviation
04.2015 - 04.2022
- Managed ACS website for North America, implementing necessary updates and enhancements.
- Oversaw trucking operations for Air Cargo products across US and Canada, including LTL services.
- Championed NPA project to assess customer perceptions of websites, enhancing global experience.
- Established measurement system for CS team performance on email and phone targets.
- Led revised bypass program to enhance connectivity within network without affecting CVG HUB operations reducing the number of NC pieces handled nightly to 100 or less.
- Developed priority division within CS group to elevate service levels for high-value customers.
Operations Supervisor
DHL Aviation
07.2009 - 04.2015
- Developed training programs and reporting systems.
- Coordinated operations and acted as liaison across teams and agencies.
- Liaison between Internal and External Global customers as well as various Government Regulatory Agencies.
Education
Associate of Liberal Arts -
Cincinnati State Technical College
Skills
- Multi-Site Leadership, Revenue Growth, Strategic Planning, Team Building, Sales Process Development, Operational Efficiency, Customer Experience, KPI Development
Accomplishments
- Drove 310% year-over-year revenue growth, increasing February sales from $34,507 to $141,448 across multi-site operations.
- Turned around three underperforming locations, restoring profitability through sales leadership, team restructuring, and process improvements.
- Exceeded sales targets in 6 of 8 months following leadership transition.
- Built a sales organization from the ground up, recruiting, training, and developing a high-performance team.
- Led cultural transformation initiatives that improved accountability, morale, and customer experience across multiple locations.
- Directed North American operations for a global logistics leader, aligning strategy, compliance, and performance across teams.
- Implemented KPI-driven performance systems to enhance accountability and continuous improvement. NA had the highest performance numbers in the world for Aviation Cargo 2yrs in a row.
Certification
- IATA Perishable Training Certification
- Project Management Fundamentals – IBM Skills build
- Getting Started with Artificial Intelligence – IBM Skills build
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
ADDITIONAL
Youth Sports Coach, Volunteer – Church Security, Golf, Fly Fishing
Timeline
Area Sales Manager
Everstory Partners
09.2025 - Current
Director of North American Operations
DHL Aviation
04.2022 - 09.2025
Head of Customer Service – North America
DHL Aviation
04.2015 - 04.2022
Operations Supervisor
DHL Aviation
07.2009 - 04.2015
Associate of Liberal Arts -
Cincinnati State Technical College