William Schwartz
Jackson,WI
Summary
Director of Operations and Franchise Business Consultant with extensive experience in multi-unit franchise operations and strategic leadership. Successfully drove revenue growth and operational efficiency as a trusted advisor, leveraging data analytics and cross-functional collaboration to optimize performance and enhance customer satisfaction.
Overview
2027
2027
years of professional experience
Work History
Regional Franchise Consultant
Redbox+ Dumpsters
2025 - Current
- Strategic advisor to franchise owners across a multi-state region, driving revenue growth, operational efficiency, and brand compliance.
- Liaised with corporate leadership and franchise partners to align operations with company initiatives and performance standards.
- Provide business coaching to improve profitability, operational performance, and KPI results.
- Conducted P&L analysis and budget reviews to evaluate financial performance and identify improvement areas.
- Lead monthly and quarterly business reviews and implement corrective action plans.
- Perform operational audits to ensure compliance with brand and safety standards.
- Advised franchise owners on pricing strategies, competitive analysis, and cost control to enhance asset utilization.
- Support territory growth through market analysis and local marketing initiatives.
- Train franchisees on CRM systems, reporting tools, and operational technology.
- Collaborate with cross-functional teams to execute corporate initiatives.
- KPI Tracking
- Business Development
- Operational Auditing
- Territory Management
- Performance Improvement
- Brand Compliance
Regional Director | Senior Franchise Business Consultant
Camp Bow Wow
2018 - 2024
- Oversaw performance, profitability, and operational success of 250+ franchise locations across three U.S. regions.
- Acted as a trusted liaison between corporate leadership and franchise owners, delivering strategic solutions that drove growth and improved customer satisfaction.
- Increased average franchise revenue from $1M to $3M; six camps surpassed $3M in annual sales.
- Designed and deployed financial and operational playbooks that became best practices across the system.
- Conducted annual site evaluations, ensuring compliance with brand standards and providing corrective action plans.
- Delivered franchisee training in marketing, staff development, and sales optimization, resulting in stronger unit economics.
Franchise Business Consultant
Orion Food Systems
2014 - 2018
- Supported operations of 300+ Hot Stuff Pizza franchise locations, consulting with owners to improve profitability and streamline operations.
- Increased income 10–15% across 300 stores by developing targeted action plans and measurable performance goals.
- Trained franchisees in compliance, profit optimization, and inventory management, strengthening system-wide consistency.
Franchise Business Consultant
Dessange International, North America
2013 - 2014
- Directed operations for 144 salons, providing hands-on support and mentoring to 60 franchise partners.
- Revitalized the Midwest region, establishing a training center that fueled growth and franchisee development.
- Standardized marketing and recruitment practices, increasing operational efficiency and profitability.
- Negotiated favorable lease agreements, securing cost-effective expansion opportunities.
Franchise Director | Director of Operations
Rocky Rococo Restaurants, Inc.
2011 - 2013
- Led daily operations for five corporate stores and 30 franchise locations, overseeing expansion and operational optimization.
- Launched five new franchise locations, boosting overall sales by 20% and corporate growth by 25%.
- Implemented a training center that reduced turnover and cut payroll expenses by 30%.
- Conducted operational reviews, providing strategic solutions that improved unit performance.
President | Owner
Auntie Anne’s Pretzels & Ben & Jerry’s Ice Cream
2000 - 2011
- Built and managed a multi-unit portfolio across two national brands, leading 100+ employees and full P&L responsibility.
- Developed the #1 Wal-Mart Auntie Anne’s nationwide, generating over $2M in annual sales.
- Selected as a corporate test location for product innovation, providing consumer insights that shaped national rollouts.
- Earned six Best-of-the-Best awards and four marketing awards for exceeding operational and financial goals.
Senior Operations Consultant
Rocky Rococo Restaurants, Inc.
- Managed 15 corporate stores and 10 franchise locations.
Director of Regional Operations
Auntie Anne’s Pretzels
- Grew revenue from $0 to $4M across five stores sustained 20% YOY growth.
Owner | Operator
Coffee Stop
- Founded and expanded from a single store to three profitable mall-based locations, generating $750K annually.
Skills
- Operational Leadership
- Multi-Site Operations
- P&L Management
- Compliance & Quality Assurance
- Risk Mitigation
- Strategic Growth Planning
- Budgeting & Forecasting
- Profit Optimization
- Revenue Generation
- Expense Control
- Financial & KPI Analysis
- Business Development
- Training & Development
- Marketing & Brand Strategy
- Stakeholder & Partner Relations
- Contract Negotiations
- Change Management
- Team Building & Mentorship
- Policy Development
- Cross-Functional Collaboration
- Organizational Alignment
- AI Literacy
- Data Analytics
- Automation Tools
- Digital Transformation
- Remote Workforce Management
- Franchise operations
- P&L management
- Financial analysis
- Business coaching
- KPI tracking
- Customer relationship management
- Performance improvement
- Market analysis
- Employee training
- Project management
- Effective communication
- Strategic planning
- Problem solving
- Team collaboration
- Operational auditing
- Franchise development
- Operations management
- Organizational development
- Business analysis
- Human resources
- Change management
- Database maintenance
- Delegating work
- Crisis management
- Excellent communication
- Sales promotion
- Product development
- Business marketing
- Conflict resolution
- Active listening
- Mind mapping
- Management team building
- Self motivation
- Decision-making
- Assignment delegation
- Inventory management
- Performance management
- Problem-solving aptitude
- Regulatory compliance
- Customer service management
- Employee scheduling
- Employee motivation
- Forecasting
- Program optimization
- Cost control
- Communication
- Develop policies
- Inventory tracking and management
- Supervision and training
- Analytical thinking
- Administrative management
- Policy/program development
- Performance measurement
- Relationship building
- Business intelligence
- Department oversight
- Sound judgment
- Benchmarking
- Records organization and management
- Revenue forecasting
- Team building
- Sales tracking
- Team leadership
- Written communication
- Business development
- Manage operations
- Process improvements
- Training management
- Operational efficiency
- Effective leader
- Staff hiring
- Product promotion
- Special promotions planning
- Professionalism
- Interpersonal skills
- Organizational structuring
- Multitasking capacity
- Reliability
- Business forecasting
- Schedule management
Accomplishments
- Multiple Franchise Awards at Auntie Anne's (Marketing and Operations, and Sales)
Affiliations
- Special Olympics volunteer, Consultant to other Franchise partners
Timeline
Owner | Operator
Coffee Stop
Director of Regional Operations
Auntie Anne’s Pretzels
Senior Operations Consultant
Rocky Rococo Restaurants, Inc.
Regional Franchise Consultant
Redbox+ Dumpsters
2025 - Current
Regional Director | Senior Franchise Business Consultant
Camp Bow Wow
2018 - 2024
Franchise Business Consultant
Orion Food Systems
2014 - 2018
Franchise Business Consultant
Dessange International, North America
2013 - 2014
Franchise Director | Director of Operations
Rocky Rococo Restaurants, Inc.
2011 - 2013
President | Owner
Auntie Anne’s Pretzels & Ben & Jerry’s Ice Cream
2000 - 2011